Flexible Shift Lead | Guest Experience & Training Champion in London

Flexible Shift Lead | Guest Experience & Training Champion in London

London Full-Time 24000 - 30000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional guest experiences and maintain high service standards.
  • Company: Join the vibrant team at Toby Carvery, part of Mitchells & Butlers.
  • Benefits: Enjoy flexible shifts, generous dining discounts, and fun team socials.
  • Other info: Great opportunity for personal growth in a dynamic environment.
  • Why this job: Be a champion of guest experience while developing your leadership skills.
  • Qualifications: Previous hospitality experience and strong leadership qualities are essential.

The predicted salary is between 24000 - 30000 £ per year.

Mitchells & Butlers Leisure Retail Limited is seeking a Shift Supervisor at Toby Carvery - Eden Park. In this role, you will lead a team focused on providing exceptional service, ensuring our guests feel warmly welcomed.

The position offers various perks including flexible shifts, generous dining discounts, and opportunities for team socials.

Ideal candidates will have prior experience in hospitality, strong leadership qualities, and a commitment to maintaining high standards.

Flexible Shift Lead | Guest Experience & Training Champion in London employer: Mitchells & Butlers Leisure Retail Limited

Mitchells & Butlers Leisure Retail Limited is an excellent employer, offering a vibrant work culture where team members are valued and encouraged to grow. With flexible shifts, generous dining discounts, and regular team socials, employees enjoy a supportive environment that fosters both personal and professional development, making it an ideal place for those passionate about hospitality.

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Contact Details:

Mitchells & Butlers Leisure Retail Limited Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Flexible Shift Lead | Guest Experience & Training Champion in London

Tip Number 1

Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings at places like Toby Carvery or can give you a heads-up on what the team is looking for.

Tip Number 2

Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories about how you've made guests feel special in the past – it’s all about those warm welcomes!

Tip Number 3

Be ready to demonstrate your leadership skills. Think of examples where you've led a team or handled a tricky situation. This will show that you’re not just about maintaining high standards but also about inspiring others to do the same.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.

We think you need these skills to ace Flexible Shift Lead | Guest Experience & Training Champion in London

Leadership Skills
Customer Service
Hospitality Experience
Team Management
Communication Skills
Problem-Solving Skills
Attention to Detail

Some tips for your application 🫡

Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create a memorable guest experience – it’ll make you stand out!

Highlight Your Leadership Skills:As a Shift Lead, we want to see your leadership qualities in action. Use your application to showcase times when you’ve successfully led a team or trained others, demonstrating how you can inspire and motivate those around you.

Tailor Your Application:Make sure to customise your application to fit the role at Toby Carvery. Mention the perks and values that resonate with you, like flexible shifts and team socials, to show that you’re genuinely interested in joining our team.

Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited

Know the Company

Before your interview, take some time to research Mitchells & Butlers and Toby Carvery. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.

Showcase Your Leadership Skills

As a Shift Lead, you'll need to demonstrate strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your team and ensured high standards of service.

Emphasise Guest Experience

Since this role focuses on guest experience, be ready to discuss how you would create a welcoming atmosphere for guests. Think of specific strategies you've used in the past to enhance customer satisfaction and be prepared to share these during the interview.

Ask Thoughtful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.