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- Tasks: Welcome guests, ensure safety, and maintain a friendly environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
No CV to hand? No problem!We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU\’LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT\’S IN IT FOR ME?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There\’s a free employee helpline- to support you with whatever life throws you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
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Innkeeper\'s Collection Night Porter employer: Mitchells & Butlers Leisure Retail Limited
Contact Detail:
Mitchells & Butlers Leisure Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter
✨Tip Number 1
Get familiar with the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your pitch! You might not need a CV, but being able to talk about your experience and passion for guest care is key. Prepare a few points about why you’d be a great fit for the Night Porter role.
✨Tip Number 3
Be ready for a chat! When you apply through our mobile-friendly form, think of it as your first interview. Be friendly, professional, and let your personality shine through!
✨Tip Number 4
Follow up after applying! A quick message expressing your enthusiasm can set you apart from other candidates. It shows you’re keen and ready to jump in and be part of the team!
We think you need these skills to ace Innkeeper\'s Collection Night Porter
Some tips for your application 🫡
Keep it Simple: Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and share what makes you passionate about guest care.
Show Your Personality: We love a friendly vibe! Use the application to let your personality shine through. A warm, genuine tone can really make you stand out.
Highlight Relevant Experience: Even though you don’t need a CV, mentioning any past roles or experiences related to guest service can help us see how you fit into our team.
Apply Through Our Website: Make sure to apply directly through our website for the best chance of getting noticed. It’s super quick and we can’t wait to hear from you!
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight situations where you tackled challenges with a positive mindset. Employers love candidates who can maintain professionalism under pressure, so be ready to discuss how you handle stressful situations.
✨Communicate Clearly and Effectively
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions and even role-play scenarios where you handle guest complaints or inquiries.
✨Highlight Your Attention to Detail
This job requires a keen eye for detail, so be prepared to discuss how you ensure safety and cleanliness in your previous roles. Mention any specific tasks you've done that demonstrate your commitment to maintaining high standards.
