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- Tasks: Welcome guests, ensure safety, and maintain a friendly environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
- Other info: Enjoy lifelong friendships and excellent career growth opportunities.
No CV to hand? No problem! We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you’ll do in this role:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care
- A can‑do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in it for me?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There\’s also a free employee helpline‑ to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
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Innkeepers Collection Night Porter employer: Mitchells & Butlers Leisure Retail Limited
Contact Detail:
Mitchells & Butlers Leisure Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeepers Collection Night Porter
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on their values and culture. This way, when you get that interview, you can show off your enthusiasm and how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! If you're nervous about interviews, grab a mate and do some mock interviews. Focus on showcasing your passion for guest care and professionalism under pressure – that's what they’re looking for!
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for guests or handled tricky situations. This will help you stand out and show them you’ve got the right skills for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications come directly from enthusiastic candidates like you. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Innkeepers Collection Night Porter
Some tips for your application 🫡
Keep it Simple: Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and share what makes you passionate about guest care.
Show Your Personality: We love a warm and friendly vibe, so let your personality shine through in your answers. A genuine touch can make all the difference!
Highlight Relevant Experience: Even though you don’t need a CV, mentioning any past experience related to guest service or teamwork can really help us see how you fit into our team.
Apply Through Our Website: Make sure to apply directly through our website for the best chance of getting noticed. It’s super quick and we can’t wait to hear from you!
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Discuss situations where you faced pressure and how you maintained professionalism while solving problems.
✨Highlight Your Attention to Detail
Since the role involves various tasks, emphasise your keen eye for detail. You could mention experiences where your attention to detail made a significant difference in guest satisfaction or safety.
✨Prepare for Common Scenarios
Think about potential scenarios you might encounter as a night porter, such as dealing with late arrivals or handling complaints. Prepare thoughtful responses that showcase your problem-solving skills and commitment to guest care.
