As a Receptionist at one of our Innkeeper's hotels, you’ll love going the extra mile for our guests and you’ll be an expert at making them feel at home. You’ll use your administration skills to make our guests’ check‑in as seamless as can be and you’ll share local knowledge to give them the best possible time away.
Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer. Whether our guests are looking to stay in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.
What’s in it for me?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands. Whether it’s a date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team socials – work hard, play hard!
- Pension.
- 28 days paid holiday.
- High‑street shopping discounts.
- Free shares.
- Free employee helpline to support you with whatever life throws at you.
What will I be doing?
- Giving every guest a friendly welcome when they arrive at the check‑in.
- Providing guests with all information they require for their stay (breakfast serving times and location, location of night entrance, bar and food serving times, etc.).
- Asking if the guests would like to book a table in your pub/restaurant for dinner.
- Telling guests about the Innkeepers Lodge guest experience survey at check‑in.
- Dealing with guest queries and complaints quickly and professionally.
- Serving guests in turn, quickly and efficiently.
- Taking reservations from guests and dealing with all telephone calls with the highest level of customer service.
What do I need?
- Passionate about guest care.
- A can‑do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
Hotel Receptionist employer: Mitchells & Butlers Leisure Retail Limited
Mitchells & Butlers Leisure Retail Limited is an exceptional employer, offering a vibrant work culture in Sutton Coldfield where you can truly make a difference in guest experiences. With a strong focus on employee growth and development, the role of General Manager at Ember Inns comes with fantastic benefits such as a bonus scheme, generous discounts across all brands, and optional onsite accommodation, making it a rewarding place to build your career.
Contact Details:
Mitchells & Butlers Leisure Retail Limited Recruitment Team
