Innkeepers Collection Night Porter in Aylesbury

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU\’LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT\’S IN IT FOR ME?

• Flexible shifts – to fit around the other important things in life.
• Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• Pension
• 28 days paid holiday
• High‑street shopping discounts
• Free shares
• Free employee helpline – to support you with whatever life throws at you.