At a Glance
- Tasks: Be the friendly face for late arrivals and ensure guest safety and comfort.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and free shares.
- Other info: Enjoy team socials and a supportive work environment.
- Why this job: Make a real difference in guest experiences while having fun with your team.
- Qualifications: Passion for guest care and excellent communication skills.
The predicted salary is between 28000 - 30000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
Due to the nature of the role, successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.
WHAT YOU'LL DO IN THIS ROLE
- Be the first point of contact when checking in late arrivals and walk-ins
- Ensure a warm, friendly and genuine welcome
- The role is varied and may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- Ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuate all guests and team from the business safely and quickly
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay
WHAT WE LOOK FOR IN OUR NIGHT PORTERS
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME
- Flexible shifts - to fit around the other important things in life
- 33% discount across all our brands
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- Pension; 28 days paid holiday; high-street shopping discounts; free shares
- Free employee helpline - to support you with whatever life throws at you
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeepers Collection Night Porter in Arundel employer: Mitchells & Butlers Leisure Retail Limited
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. As an Innkeepers Collection Night Porter, you'll enjoy flexible shifts, generous discounts across our dining brands, and numerous employee benefits including a pension scheme and access to financial tools like Wagestream. Join us in creating memorable guest experiences while building lifelong friendships in a fun and dynamic environment.
Contact Details:
Mitchells & Butlers Leisure Retail Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Innkeepers Collection Night Porter in Arundel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mitchells & Butlers Leisure Retail Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mitchells & Butlers Leisure Retail Limited
Don't be shy about reaching out to Mitchells & Butlers Leisure Retail Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Innkeepers Collection Night Porter in Arundel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mitchells & Butlers Leisure Retail Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
