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- Tasks: Lead the after-sales service and parts management for recycling equipment.
- Company: Join E.H Hassell and Sons, a top supplier in material handling and recycling machinery.
- Benefits: Enjoy 25 days holiday, a competitive salary, and a company pension scheme.
- Why this job: Be part of a dynamic team transforming after-sales into a high-performing operation.
- Qualifications: Experience in service management, preferably in waste or industrial equipment sectors.
- Other info: Opportunity for growth within a supportive and innovative company culture.
The predicted salary is between 45000 - 63000 £ per year.
Service and Parts Manager Material Handling
Job Title: Service & Parts Manager Material Handling and Recycling Equipment
Industry Sector: Service Manager, Head of Service, After Sales Manager, Service Sales, Crane, Earth Moving, Material Handlers, Shredding Machines, Waste Handlers, Wood Processing, Recycling Equipment, Demolition, Metal Processing Equipment
Office based – Stoke on Trent
Remuneration: £45,000+ sales and profitability bonus on achievement of targets.
Benefits: 25 days holiday, 4% / 5% company pension
Opportunities to grow within the business as the role involves
The role of the Service & Parts Manager Material Handling and Recycling Equipment
Company
E.H Hassell and Sons is a premium supplier of specialist machinery who excel in providing sales, service, hire and replacement parts for premium material handlers, waste recycling and scrap processing equipment to the recycling industry. Our clients portfolio includes ranges of products from leading brands names such as; TerexEcoTek, Guidetti, Sennebogen, Bronnenberg, Bateman andCMB.
Based in Stoke on Trent and part of the Hassell Engineering Group,they employ circa 50 employeescompany wide,with circa 12within thematerial handling and recycling equipmentsales, service, parts and hireoperation. The new equipment division consists ofsales, service and parts administration, service engineers and hire co-ordinationteam
Opportunity-Service and Parts Manager Material Handling and Recycling Equipment
The Service and Parts Manager will be responsible for all after-sales requests for servicing, breakdown and parts for the equipment division, taking ownership of its day-to-day performance. Providing effective management, customer service excellence and growth of the aftersales department. Owning the delivery of a high-performance culture, change process with a hands-on mindset to providing the very best after-sales proposition in the market, supporting the alignment of the aftersales and external sales teams ability to maximise growth potential and deliver annual expectations for revenue, margins and overall profitability.
Lead the transformation of a re-active department into a high- performing, sales orientated operation with a clear objective to consistently achieve year on year growth metrics for growth and profitability.
Managing the day-to-day effectiveness of the assistant service manager and partsco-ordinator.
Ensuring all enquiries for service, breakdown and parts are timely and effectively responded to.
Work with Head of Sales and Service to set and deliver departments KPIs.
Ensure all documentation, parts ordering, equipment hire and invoicing is accurate and submitted timely for invoicing/payment.
Working together with Field Service Manager and Technical Manager to optimise work planning to meet customer expectations and maximise efficiency and profitability.
Work in harmony with Head of Sales and Service/ Field Service Manager/Technical Manager on all yard-based activities (including customer machines and our own hire fleet), improving turn-around times for availability to return to service and minimise the time equipment ison-site for repair/maintenance.
Ensure that requests for quotations or requests for provision of service are provided quickly and accurately.
Accurately provide agreed/ad-hoc management information and update line management of all relevant information to ensure the smooth running of the department.
Requirements
Preferred service experience for equipment within the waste and scrap sectors as specific
understanding of waste material handling equipment is highly desirable. We will also consider applications with experience of capital or large industrial equipment and heavy plant.
Demonstrable experience of effectively managing and improving after sales departments growing service, parts and breakdown opportunities in line with set targets
Must have a strong customer focused background and experience of managing multiple priorities simultaneously, providing satisfactory resolution to often demanding and complex problems.
Must be commercially astute, comfortable in converting enquiries into orders to achieve annual growth for revenue and profitability
Must have excellent customer service skills and experience to manage supplier SLAs and skills development.
The ability to be the confident face of the aftersales operation, with a personality and proven experience of change management, working confidently to deliver objectives on time and acting with integrity and personality across an operational team of 12.
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Service and Parts Manager Material Handling employer: Mitchell Maguire
Contact Detail:
Mitchell Maguire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Manager Material Handling
✨Tip Number 1
Familiarise yourself with the specific machinery and equipment mentioned in the job description, such as material handlers and recycling equipment. Understanding the technical aspects and common issues related to these machines will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the waste and recycling industry. Attend relevant trade shows or local events to connect with potential colleagues or clients. This can provide valuable insights into the industry and may even lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams or improved service departments in previous roles. Be ready to discuss specific metrics or outcomes that showcase your ability to drive performance.
✨Tip Number 4
Research E.H Hassell and Sons thoroughly. Understand their company culture, values, and recent developments. Tailoring your conversation during the interview to align with their goals will show your genuine interest in the role and the company.
We think you need these skills to ace Service and Parts Manager Material Handling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly within the material handling and recycling equipment sectors. Use specific examples to demonstrate your achievements in managing after-sales departments and improving service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with waste material handling equipment and how you can contribute to transforming the after-sales department into a high-performing operation.
Highlight Key Skills: Emphasise your customer service skills, ability to manage multiple priorities, and experience in achieving revenue growth. Make sure to include any relevant metrics or KPIs you've met in previous roles to back up your claims.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service and Parts Manager role.
How to prepare for a job interview at Mitchell Maguire
✨Know Your Equipment
Familiarise yourself with the specific machinery and equipment mentioned in the job description, such as material handlers and recycling equipment. Being able to discuss these products confidently will demonstrate your expertise and passion for the industry.
✨Showcase Your Leadership Skills
As a Service and Parts Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to drive performance and foster a high-performance culture.
✨Understand Customer Service Excellence
Highlight your experience in providing exceptional customer service. Be ready to discuss how you've resolved complex customer issues and improved service delivery in previous roles, as this is crucial for the position.
✨Prepare for KPI Discussions
Since the role involves setting and delivering KPIs, come prepared with insights on how you have previously set targets and achieved them. Discuss your approach to measuring success and driving growth within an after-sales department.
