At a Glance
- Tasks: Provide technical support for heating solutions and assist customers with queries.
- Company: Join a leading company in the plumbing and renewables sector.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in the renewable energy sector while developing your skills.
- Qualifications: Experience in plumbing, heating, or renewables is essential.
The predicted salary is between 40000 - 45000 € per year.
The role of the Technical Support Engineer – Boilers & Renewables will involve:
- Providing technical support dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
- Acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
- Offering technical support to internal stakeholders.
- Fielding inbound telephone queries and providing appropriate solutions.
- Carrying out product training and familiarisation for both colleagues and customers.
- Prompt and accurate reporting to the Customer Care Manager.
- Ensuring compliance with health and safety procedures.
The ideal applicant will be a Technical Support Engineer – Boilers & Renewables with:
- Experience within the plumbing, heating and renewables sector.
- Knowledge specifically in renewables, heat pumps and air sourced heat pumps (ideal but not essential).
- A background as an engineer, installer, technical support, technical engineer, or technical advisor.
- A positive telephone manner with the ability to resolve customer queries in a professional manner.
- IT literacy (Microsoft Office).
- Excellent communication skills, both written and verbal.
- A stable career history.
Technical Support Engineer - Boilers & Renewables in Portadown employer: Mitchell Maguire
Join a forward-thinking company in Lisburn that prioritises employee development and offers a comprehensive benefits package, making it an excellent employer for Technical Support Engineers in the Boilers & Renewables sector. With a strong focus on teamwork and innovation, you will have the opportunity to grow your skills while providing essential support to customers and colleagues alike, all within a supportive and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Boilers & Renewables in Portadown
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating sector. You never know who might have a lead on a Technical Support Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of boilers, heat pumps, and renewables. Being able to demonstrate your expertise during interviews will set you apart from the competition.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and internal stakeholders, being able to convey complex information clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Technical Support Engineer - Boilers & Renewables in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience in plumbing, heating, and renewables, and don’t forget to mention any specific knowledge about heat pumps or air source heat pumps.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your positive telephone manner and how you’ve successfully resolved customer queries in the past.
Show Off Your IT Skills:Since being IT literate is a must, make sure to mention your proficiency with Microsoft Office. If you have experience with any other relevant software, throw that in too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Mitchell Maguire
✨Know Your Stuff
Make sure you brush up on your knowledge of boilers, heat pumps, and renewable heating solutions. Familiarise yourself with common issues and solutions in the plumbing and heating sector, as you'll likely be asked to demonstrate your technical expertise during the interview.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively and professionally, especially over the phone.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer queries or technical issues in the past. Think about specific situations where you had to think on your feet and provide a solution quickly, as this will highlight your ability to handle the demands of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the role. Prepare by thinking through potential challenges you might face as a Technical Support Engineer and how you would approach them, ensuring you align your answers with the company's values and expectations.
