At a Glance
- Tasks: Provide technical support for heating solutions and assist customers with queries.
- Company: Join a leading company in the renewables and heating sector.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in the renewable energy field while developing your skills.
- Qualifications: Experience in plumbing, heating, or renewables is essential.
The predicted salary is between 40000 - 45000 € per year.
The role of the Technical Support Engineer Boilers & Renewables will involve:
- Dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
- Acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
- Offering technical support to internal stakeholders.
- Fielding inbound telephone queries and providing appropriate solutions.
- Carrying out product training and familiarisation for both colleagues and customers.
- Prompt and accurate reporting to the Customer Care Manager.
- Ensuring compliance with health and safety procedures.
The ideal applicant will be a Technical Support Engineer Boilers & Renewables with:
- Experience within the plumbing, heating and renewables sector.
- Knowledge specifically in renewables, heat pumps and air sourced heat pumps (ideal but not essential).
- A positive telephone manner with the ability to resolve customer queries in a professional manner.
- IT literacy (Microsoft Office).
- Excellent communication skills both written and verbal.
- A stable career history.
IT Support Engineer(Contractor) in Newtownabbey employer: Mitchell Maguire
At our Lisburn office, we pride ourselves on being an excellent employer that values technical expertise and fosters a collaborative work culture. With a comprehensive benefits package and opportunities for professional growth in the heating and renewables sector, we empower our employees to excel in their roles while making a meaningful impact in the industry. Join us to be part of a supportive team dedicated to innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer(Contractor) in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating sector. Attend industry events or webinars to meet potential employers and show off your knowledge about boilers and renewables.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Role-play with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or case studies that highlight your experience with heating solutions. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your experience in renewables and technical support, so we can see how you fit into our team.
We think you need these skills to ace IT Support Engineer(Contractor) in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the plumbing, heating, and renewables sector. We want to see how your skills match up with the role of Technical Support Engineer, so don’t hold back on showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm, so let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mitchell Maguire
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of heating solutions, especially boilers and renewable heat pumps. Be ready to discuss specific products and their functionalities, as well as any recent advancements in the sector.
✨Practice Your Communication Skills
Since you'll be fielding queries from various stakeholders, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and professionally.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Think about specific scenarios where you provided technical support and how you approached those challenges. This will demonstrate your ability to think on your feet.
✨Familiarise Yourself with Health and Safety Procedures
Understand the health and safety regulations relevant to the plumbing and heating industry. Be prepared to discuss how you ensure compliance in your work, as this is crucial for the role.
