At a Glance
- Tasks: Provide technical support for heating solutions and assist customers with queries.
- Company: Join a leading company in the renewables and heating sector.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in the renewable energy field while helping others.
- Qualifications: Experience in plumbing, heating, or renewables is essential.
The predicted salary is between 40000 - 45000 € per year.
The role of the Technical Support Engineer Boilers & Renewables will involve:
- Dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
- Acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
- Offering technical support to internal stakeholders.
- Fielding inbound telephone queries and providing appropriate solutions.
- Carrying out product training and familiarisation for both colleagues and customers.
- Prompt and accurate reporting to the Customer Care Manager.
- Ensuring compliance with health and safety procedures.
The ideal applicant will be a Technical Support Engineer Boilers & Renewables with:
- Experience within the plumbing, heating and renewables sector.
- Knowledge specifically in renewables, heat pumps and air sourced heat pumps (ideal but not essential).
- A positive telephone manner with the ability to resolve customer queries in a professional manner.
- IT literacy (Microsoft Office).
- Excellent communication skills both written and verbal.
- A stable career history.
IT Support Engineer / Technical Support Engineer in Newtownabbey employer: Mitchell Maguire
At our Lisburn office, we pride ourselves on being an exceptional employer that values innovation and employee development. With a comprehensive benefits package and a supportive work culture, we empower our Technical Support Engineers to excel in their roles while providing meaningful contributions to the renewable heating sector. Join us for a rewarding career where your expertise will be recognised and nurtured, and where you can make a real difference in sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer / Technical Support Engineer in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating sector. Attend industry events or webinars to meet potential employers and show off your knowledge about boilers and renewables.
✨Tip Number 2
Practice makes perfect! Prepare for common technical support scenarios you might face in interviews. Role-play with a friend or use online resources to brush up on your problem-solving skills related to heating solutions.
✨Tip Number 3
Show your passion! When you get the chance, share your enthusiasm for renewable energy and how it can impact the future. Employers love candidates who are genuinely interested in their field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your experience in technical support and your knowledge of heat pumps and boilers.
We think you need these skills to ace IT Support Engineer / Technical Support Engineer in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the plumbing, heating, and renewables sector. We want to see how your skills align with the Technical Support Engineer role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your background makes you a perfect fit for our team. Keep it professional but let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise language that gets straight to the point—just like you would on a call with a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Mitchell Maguire
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of heating solutions, especially boilers and renewable heat pumps. Be ready to discuss specific products and their functionalities, as well as any recent advancements in the sector.
✨Practice Your Communication Skills
Since you'll be fielding queries from various stakeholders, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with handling questions and providing clear solutions.
✨Showcase Your Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved customer issues. Highlight your approach to troubleshooting and how you ensure compliance with health and safety procedures during your support.
✨Familiarise Yourself with the Company
Research the company’s values, products, and recent projects. Understanding their mission will help you align your answers with what they’re looking for, showing that you're genuinely interested in being part of their team.
