At a Glance
- Tasks: Provide technical support for heating solutions and assist customers with queries.
- Company: Join a leading company in the plumbing and renewables sector.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in the renewable energy field while helping others.
- Qualifications: Experience in plumbing, heating, or renewables is essential.
The predicted salary is between 40000 - 45000 £ per year.
The role of the Technical Support Engineer will involve:
- Dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
- Acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
- Offering technical support to internal stakeholders.
- Fielding inbound telephone queries and providing appropriate solutions.
- Carrying out product training and familiarisation for both colleagues and customers.
- Prompt and accurate reporting to the Customer Care Manager.
- Ensuring compliance with health and safety procedures.
The ideal applicant will have:
- Experience within the plumbing, heating and renewables sector.
- Knowledge specifically in renewables, heat pumps and air sourced heat pumps (ideal but not essential).
- A background as an engineer, installer, technical support, or technical advisor.
- A positive telephone manner with the ability to resolve customer queries in a professional manner.
- IT literacy (Microsoft Office).
- Excellent communication skills both written and verbal.
- A stable career history.
Technical Support Engineer Boilers & Renewables in London employer: Mitchell Maguire
Mitchell Maguire is an excellent employer, offering a dynamic work environment in Dartford where innovation and teamwork thrive. Employees benefit from competitive salaries, a robust bonus package, and ample opportunities for professional growth within the construction supplies sector. The company fosters a culture of collaboration and support, making it an ideal place for those looking to make a meaningful impact in their careers.
We think you need these skills to ace Technical Support Engineer Boilers & Renewables in London
Technical Support
Heating Solutions Knowledge
Boilers
Heat Pumps
Renewable Energy Systems
Customer Service Skills
Problem-Solving Skills
