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- Tasks: Lead after-sales service and parts management for recycling equipment.
- Company: Join E.H Hassell and Sons, a top supplier in the recycling machinery sector.
- Benefits: Enjoy 25 days holiday, a competitive salary, and a pension scheme.
- Why this job: Be part of a dynamic team transforming after-sales into a high-performing operation.
- Qualifications: Experience in service management, preferably in waste or industrial equipment.
- Other info: Opportunity for growth within a supportive company culture.
The predicted salary is between 36000 - 54000 £ per year.
Job Title: Service & Parts Manager Material Handling and Recycling Equipment
Industry Sector: Service Manager, Head of Service, After Sales Manager, Service Sales, Crane, Earth Moving, Material Handlers, Shredding Machines, Waste Handlers, Wood Processing, Recycling Equipment, Demolition, Metal Processing Equipment
Office based – Stoke on Trent
Remuneration: £45,000+ sales and profitability bonus on achievement of targets.
Benefits: 25 days holiday, 4% / 5% company pension
Opportunities to grow within the business as the role involves
The role of the Service & Parts Manager Material Handling and Recycling Equipment
Company
E.H Hassell and Sons is a premium supplier of specialist machinery who excel in providing sales, service, hire and replacement parts for premium material handlers, waste recycling and scrap processing equipment to the recycling industry. Our clients portfolio includes ranges of products from leading brands names such as; TerexEcoTek, Guidetti, Sennebogen, Bronnenberg, Bateman andCMB.
Based in Stoke on Trent and part of the Hassell Engineering Group,they employ circa 50 employeescompany wide,with circa 12within thematerial handling and recycling equipmentsales, service, parts and hireoperation. The new equipment division consists ofsales, service and parts administration, service engineers and hire co-ordinationteam
Opportunity-Service and Parts Manager Material Handling and Recycling Equipment
The Service and Parts Manager will be responsible for all after-sales requests for servicing, breakdown and parts for the equipment division, taking ownership of its day-to-day performance. Providing effective management, customer service excellence and growth of the aftersales department. Owning the delivery of a high-performance culture, change process with a hands-on mindset to providing the very best after-sales proposition in the market, supporting the alignment of the aftersales and external sales teams ability to maximise growth potential and deliver annual expectations for revenue, margins and overall profitability.
Lead the transformation of a re-active department into a high- performing, sales orientated operation with a clear objective to consistently achieve year on year growth metrics for growth and profitability.
Managing the day-to-day effectiveness of the assistant service manager and partsco-ordinator.
Ensuring all enquiries for service, breakdown and parts are timely and effectively responded to.
Work with Head of Sales and Service to set and deliver departments KPIs.
Ensure all documentation, parts ordering, equipment hire and invoicing is accurate and submitted timely for invoicing/payment.
Working together with Field Service Manager and Technical Manager to optimise work planning to meet customer expectations and maximise efficiency and profitability.
Work in harmony with Head of Sales and Service/ Field Service Manager/Technical Manager on all yard-based activities (including customer machines and our own hire fleet), improving turn-around times for availability to return to service and minimise the time equipment ison-site for repair/maintenance.
Ensure that requests for quotations or requests for provision of service are provided quickly and accurately.
Accurately provide agreed/ad-hoc management information and update line management of all relevant information to ensure the smooth running of the department.
Requirements
Preferred service experience for equipment within the waste and scrap sectors as specific
understanding of waste material handling equipment is highly desirable. We will also consider applications with experience of capital or large industrial equipment and heavy plant.
Demonstrable experience of effectively managing and improving after sales departments growing service, parts and breakdown opportunities in line with set targets
Must have a strong customer focused background and experience of managing multiple priorities simultaneously, providing satisfactory resolution to often demanding and complex problems.
Must be commercially astute, comfortable in converting enquiries into orders to achieve annual growth for revenue and profitability
Must have excellent customer service skills and experience to manage supplier SLAs and skills development.
The ability to be the confident face of the aftersales operation, with a personality and proven experience of change management, working confidently to deliver objectives on time and acting with integrity and personality across an operational team of 12.
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Service and Parts Manager Material Handling employer: Mitchell Maguire Recruitment Ltd
Contact Detail:
Mitchell Maguire Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Manager Material Handling
✨Tip Number 1
Familiarise yourself with the specific machinery and equipment mentioned in the job description, such as material handlers and recycling equipment. Understanding the technical aspects and common issues related to these machines will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the waste and recycling industry. Attend relevant trade shows or local events to connect with potential colleagues or clients. This can provide valuable insights into the company culture and expectations.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or improved service departments in previous roles. Highlighting your ability to drive performance and achieve targets will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your approach to customer service excellence. Be ready to share specific strategies you've implemented to enhance customer satisfaction and resolve complex issues, as this role heavily focuses on after-sales support.
We think you need these skills to ace Service and Parts Manager Material Handling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly within the material handling and recycling equipment sectors. Emphasise any achievements related to after-sales performance and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to lead a high-performing team and manage after-sales operations effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as customer service, change management, and commercial acumen. Provide examples of how you've successfully managed multiple priorities and resolved complex problems.
Showcase Industry Knowledge: Demonstrate your knowledge of the waste and scrap sectors, as well as your familiarity with heavy plant and industrial equipment. This will show that you understand the specific challenges and opportunities within the industry.
How to prepare for a job interview at Mitchell Maguire Recruitment Ltd
✨Know Your Equipment
Familiarise yourself with the specific machinery and equipment mentioned in the job description, such as material handlers and recycling equipment. Being able to discuss these products confidently will demonstrate your expertise and passion for the industry.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed teams or departments in the past. Highlight your experience in improving after-sales services and achieving growth targets, as this is crucial for the role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service and how you handle complex problems. Providing specific examples of how you've resolved customer issues will show that you can maintain high standards in a demanding environment.
✨Demonstrate Commercial Acumen
Illustrate your understanding of sales and profitability by discussing how you've converted enquiries into orders in previous roles. This will highlight your ability to contribute to the company's growth and success.
