Customer Service Manager Fixings & Fastenings

Job Title: Customer Service Manager Fastenings

Job reference Number: 762975-5637-25297

Industry Sector: Customer Service, Customer Service Manager, Sales Support, Order Processing, Account Management, Team Leadership, Trade Counter, Builders Merchants, Construction Supplies, Fastenings, Fixings, Site Consumables, Tools and Equipment, Industrial Supplies, Hardware Distribution, Stock Control, Logistics, Supplier Liaison, Procurement Support, B2B Service, Manufacturing, Distribution

Location: Kent

Remuneration: £30,000 – £33,000 (Bonus based on KPI)

Schedule: 0800-1800 Monday to Friday

Benefits: Pension, 22 days annual leave

Responsibilities

• Customer Service Manager position dealing with a range of fastenings, fixings, hand tools, site equipment and PPE.
• Respond to inbound queries with technical knowledge and advice.
• Receive and respond to complaints in a timely and effective manner.
• Manage orders and provide relevant communication to customers.
• Assess and manage any service escalations as required.
• Liase with other teams and locations across the company.
• Looking after order values ranging between £5,000 and £4,000,000.

Qualifications

• 2+ years experience within B2C customer service role.
• Ideally have experience in related construction background such as fastenings, fixings, hand tools, site equipment and PPE.
• Strong focus on customer satisfaction.
• Willingness to learn the technicalities of different products.