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- Tasks: Manage customer service operations and ensure smooth order processing.
- Company: Join a dynamic team at Mitchell & Cooper in Uckfield.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be the friendly face of customer service and make a real difference.
- Qualifications: Strong communication skills and experience in order processing.
- Other info: Fast-paced role with chances to learn and develop your career.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Coordinator is responsible for the smooth, efficient, and professional daily running of the customer service function. This role ensures that all customer interactions, sales order processing, and fulfilment coordination are completed accurately, on time, and to a high standard, supporting overall sales performance and customer satisfaction.
Key Responsibilities
- Customer Service & Communication
- Manage the day-to-day operations of the customer service function.
- Ensure all customer enquiries are handled promptly, professionally, and in a friendly manner.
- Include the relevant Account Manager on all customer communication.
- Pass all relevant customer enquiries to the appropriate Account Manager.
- Manage customer expectations through clear and proactive communication.
- Provide an excellent level of service to UK, Export, and POS customers.
- Order Processing
- Process all sales orders accurately and efficiently.
- Issue order confirmations in a timely manner.
- Ensure internal systems are updated continuously with accurate dates and order details.
- Work closely with the warehouse team to ensure orders are dispatched on time and meet customer requirements.
- Prepare all necessary shipping documentation.
- Liaise with operations to ensure goods are dispatched with correct and complete paperwork.
- Sales & Business Insight
- Work collaboratively with the sales team to support achievement of sales targets.
- Notify management and relevant departments of any notable changes in customer demand or buying patterns.
Skills & Experience Required
- Strong communication and customer service skills.
- Experience in order processing or a similar administrative/sales support role.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and work to deadlines.
- Competent in using internal systems (ERP/CRM) and Microsoft Office applications.
- Experience working with export documentation.
- Knowledge of logistics, warehousing, or supply chain processes.
- Experience supporting sales teams or working in a commercial environment.
Location: Uckfield, East Sussex, TN22 5AU. Please note that Mitchell & Cooper may at times ask you to step outside of your day-to-day role to help with exceptional circumstances, i.e. urgent enquiries/large orders with tight deadlines.
Customer Service Coordinator in Uckfield employer: Mitchell & Cooper Ltd
Contact Detail:
Mitchell & Cooper Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Uckfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service or sales. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order processing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or handled tight deadlines in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator in Uckfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and order processing. We want to see how your skills align with the role of Customer Service Coordinator, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong communication skills in your application. Use clear and friendly language, just like you would when interacting with customers.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and stay organised. In your application, mention any tools or methods you use to keep track of your work and ensure everything runs smoothly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mitchell & Cooper Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you would handle various customer scenarios, especially those that require clear communication and problem-solving skills. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Order Processing
Since order processing is a key part of the role, make sure you understand the basics of sales order management. Be prepared to talk about any relevant experience you have, and think of examples where you ensured accuracy and efficiency in your previous roles.
✨Highlight Your Teamwork Skills
This role involves working closely with sales teams and warehouse staff. Think of examples from your past experiences where you collaborated effectively with others. Emphasising your ability to work as part of a team will demonstrate that you can contribute positively to the company culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s customer service strategies or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
