Operations Manager

At MIT Ltd, we are pioneers in providing innovative engineering solutions and services to the marine, industrial, and transport sectors. With a rich heritage and a commitment to excellence, we specialise in driveline systems and bespoke engineering projects. Our state-of-the-art facilities and dedicated team of experts enable us to deliver high-quality products and services that meet the evolving needs of our clients.

As part of Axel Johnson International, a global industrial group that comprises more than 200 companies in 33 countries, we benefit from a vast network of resources, expertise, and opportunities. This affiliation enhances our ability to innovate and grow, providing our employees with a unique platform for professional development and career advancement.

At MIT Ltd, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture of continuous improvement and operational excellence. As an Operations Manager, you will have the opportunity to lead a dedicated team, drive strategic initiatives, and contribute to the success of our Driveline Assembly and Remanufacturing Hub. We offer flexible working arrangements, career development opportunities, and a supportive work environment that values work-life balance.

MIT Ltd is seeking a dynamic and experienced Operations Manager to lead our Driveline Assembly and Remanufacturing Hub in Kent. This role is pivotal in ensuring the efficient operation of our Service Department, responsible for delivering driveline components and assemblies to agreed quality, delivery, and cost targets. The ideal candidate will have a strong focus on operational excellence, customer interface, and the application of lean methodologies to drive continuous improvement. As a key member of the senior leadership team, the Operations Manager will possess strategic thinking capabilities and demonstrate exceptional leadership skills.

• Operational Leadership: Set up and maintain efficient factory, workshop, and warehouse operations, ensuring the delivery of driveline components and assemblies to meet quality, delivery, and cost targets.
• Team Management: Administer all aspects of the workshops and factory personnel, providing operational leadership, guidance, and training to staff within the team. Promote a collaborative and inclusive work environment.
• Customer Interface: Oversee the administration of all offsite service work, including customer quotations, negotiations, and reports. Manage customer issues, negotiations, and conflict resolution to ensure high levels of customer satisfaction.
• Lean Manufacturing: Implement and promote lean methodologies to streamline processes, reduce waste, and enhance service delivery. Proven experience in lean manufacturing principles and practices is essential.
• Quality and Compliance: Ensure compliance with relevant UK legislation and company QHSE (Quality, Health & Safety, and Environment) procedures for factory operations. Manage timely submission and satisfactory closure of all warranty claims efficiently.
• Strategic Planning: Contribute to the strategic planning process as a member of the senior leadership team, ensuring the Service Department's objectives align with the company's overall strategy.
• Performance Monitoring: Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency. Apply an analytical approach to problem-solving, using data and metrics to drive decision-making and improve service outcomes.
• Special Projects: Undertake special projects as may be assigned, ensuring site security and safety, and liaising with the Sustainability Executive.

Qualifications:

• Comprehensive engineering knowledge and related safety matters.
• Sound financial acumen relating to sales, costs, margins, and operational efficiency.
• Technical knowledge and experience in managing QEHS issues relevant to workshop and warehouse environments.
• Strong management skills with a focus on operational leadership and excellence.
• Exceptional employee engagement and management skills, with experience in developing leadership and high-performing teams.
• Experience in customer and warranty negotiations.
• Valid driving licence.
• Proven experience implementing lean manufacturing principles and practices.
• Excellent customer interface skills, with the ability to build and maintain strong customer relationships.
• Analytical approach to problem-solving, with the ability to identify root causes and implement effective solutions using tools such as Six Sigma.
• Strategic thinking capability to align the Service Department's goals with the company's overall objectives.

Working Conditions:

• The role may require occasional evening and weekend work to meet deadlines.
• The position involves sitting for extended periods and dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
• The role may involve some travel for the purpose of meeting with clients, stakeholders, or off-site personnel/management.

At MIT Ltd, we are committed to fostering a culture of continuous improvement and operational excellence. If you are a strategic thinker with a passion for operational excellence and customer satisfaction, we invite you to apply and join our dynamic team.

MIT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.