Operational Innovations Director/Senior Manager in Cambridge

Permanent, Full-time

About the Organisation:

MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets.

About the Role:

Reporting to the Vice President UK, the Operations Director is accountable for the safe, compliant, efficient and commercially effective delivery of UK operational services. This position will focus on operational leadership, service delivery, resource planning, project execution, performance improvement and client delivery, while working closely with the Technical Director to ensure technical standards, engineering integrity and specialist capability are embedded into operational practice.

Operational Leadership & Strategy

• Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities.
• Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK.
• Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work.
• Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions.
• Ensure operations are delivered in accordance with applicable UK legislation, client requirements, project deliverables, budgets, industry standards and internal policies.
• Maintain effective operational risk management, including risk registers, project reviews, incident escalation and corrective actions and support external and internal audits relating to operations, quality, safety, environmental and client compliance requirements.

Leadership & People Management

• Manage and lead direct reports in the UK including where appropriate: resource planning and recruitment.
• Ensure that their performance effectively delivers the relevant company's services to its clients profitably.
• Agree targets and objectives and regularly monitor their performance against these.
• Lead and promote business improvement, change and strategic projects.
• Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus.

Skills, Experience and Knowledge:

• Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment.
• Proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance.
• Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement.
• Strong understanding of regulated, safety-critical or compliance-led operational environments.
• Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth.
• Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments.
• Collaborative approach, particularly in partnering with technical, commercial and corporate functions.
• IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM.

This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation.

Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role.