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For Companies At a Glance
- Tasks: Support customers with utility networks and ensure clear, empathetic communication.
- Company: Established organisation in Leatherhead focused on customer service and employee development.
- Benefits: £27,000 salary, annual bonus, 26 days holiday, and private medical insurance.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a dynamic workplace with structured training and flexible benefits.
The predicted salary is between 27000 - 37800 £ per year.
Location: Leatherhead (Office-based)
Hours: Monday – Friday, 9am – 5pm
Salary: £27,000 per annum
About the Role
We are recruiting on behalf of a well-established and continually growing organisation based in Leatherhead that is expanding its customer services team. This is an excellent opportunity for someone with previous customer service or administrative experience who is looking to take their first step into a professional, corporate office environment. The role plays a key part in supporting customers throughout the build and adoption of utility networks, ensuring communication is clear, timely and empathetic. Alongside this, the organisation is deeply committed to developing its people and supporting long-term career progression across the business. This is a genuine career foundation role for someone ambitious, people-focused and keen to build a long-term professional future.
Why This Role Stands Out
This position offers far more than day-to-day customer service. You’ll be joining a stable, growing organisation that actively invests in its people. As you develop, you’ll be supported in building vital professional skills and, over time, exploring different teams and career paths that align with your strengths, interests and aspirations.
Key Responsibilities
- Handling customer enquiries via phone and email in a confident and professional manner
- Maintaining and updating customer records accurately within core systems
- Proactively contacting vulnerable customers to provide support during power outages
- Accurately logging all customer interactions
- Liaising with customers and sub-contractors to coordinate the delivery of contracted works
- Managing compensation payments in line with industry standards
- Taking ownership of service-related issues through to resolution
- Handling sensitive situations with empathy and professionalism
- Assisting with the preparation of regular reports
- Ensuring all enquiries are handled in line with legislation, regulations and customer care standards
- Providing administrative support to customers throughout the asset adoption process
Skills, Experience & Education
We are looking for someone with strong communication skills, a customer-first mindset and the ambition to grow.
- Previous experience in a customer service or administrative role
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to multitask and adapt in a fast-paced environment
- Confidence handling customer conversations, including sensitive situations
- A good working knowledge of Microsoft Word and Excel is an advantage
Education requirements:
- Minimum of GCSEs (or equivalent) at Grade C or above in English and Maths
- A Levels are preferred
- A degree is desirable but not essential
Recruitment will be based on skills, experience, personality and future career aspirations, rather than qualifications alone.
Benefits & Development
- £27,000 basic salary
- Annual bonus of up to 8% of salary (non-contractual; paid out every year for at least the past 10 years)
- 26 days’ holiday, increasing with length of service
- Option to buy or sell up to 3 days’ holiday per year
- Enhanced pension scheme
- Private medical insurance
- Life insurance
- Structured training and development programmes to support career growth
- Employee rewards and flexible benefits, including Cycle to Work and EV salary sacrifice schemes
- Enhanced family-friendly benefits, including enhanced maternity and paternity pay
- One fully paid volunteering day per year
Locations
Customer Operations Executive in Leatherhead, Surrey employer: Mistral Recruitment
Contact Detail:
Mistral Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive in Leatherhead, Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Customer Operations Executive in Leatherhead, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or administrative roles you've had, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Keep it professional but let your personality come through.
Be Clear and Concise: When filling out your application, make sure your answers are clear and to the point. We love detail, but we also appreciate brevity. Avoid jargon and keep it simple so we can see your strengths easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mistral Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their values, mission, and the specific role they play in the utility sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer operations, be ready to share examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to empathise and communicate clearly.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess how you would handle sensitive situations with customers. Think about potential challenges you might encounter in this role and prepare thoughtful responses that demonstrate your problem-solving skills and customer-first mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or career progression paths within the company. This shows that you’re not just interested in the job, but also in growing with the organisation.
