Cctv Operator in Dorking

We are looking for a reliable, professional, and highly observant CCTV Operator to join our established monitoring team. This is a full-time permanent night-shift position working within a secure monitoring environment. You will be responsible for monitoring CCTV and security systems, responding to incidents, maintaining accurate records, and liaising with emergency services and other stakeholders when required.

This role would suit someone who enjoys working independently, remains calm under pressure, and takes pride in maintaining high standards of professionalism and attention to detail.

Key Responsibilities

• Monitor CCTV systems and associated security technology
• Respond to alarms, incidents, and emergency situations
• Liaise with emergency services, clients, and third parties when required
• Maintain accurate incident logs and operational records
• Follow established operational procedures and security protocols
• Provide clear and accurate incident reporting
• Escalate incidents appropriately in accordance with company procedures
• Maintain confidentiality and professionalism at all times

Essential Requirements

• Current and valid SIA CCTV (Public Space Surveillance) Licence
• Excellent verbal and written communication skills
• Strong attention to detail and situational awareness
• Good IT and computer literacy
• Ability to remain calm and make effective decisions under pressure
• Confidence working independently in a lone-working environment
• Professional, reliable, and trustworthy approach

Desirable Experience

• Previous CCTV, control room, alarm monitoring, or security operations experience
• Experience handling incidents and emergency situations
• Customer service or client-facing experience

What We Offer

• Competitive salary of circa £28,000+ per annum depending on experience
• Regular overtime opportunities available, subject to operational requirements
• Permanent full-time employment
• Consistent 4-on / 4-off shift pattern
• Paid training and ongoing support
• Uniform and equipment provided
• Free on-site parking
• Stable role with longevity
• Supportive and professional working environment

One of the key advantages of this role is the shift pattern. Working four nights on followed by four days off provides regular extended periods away from work and a predictable schedule. This position can be particularly attractive to individuals who value flexibility and wish to keep their daytime hours free for family commitments, personal projects, studies, appointments, hobbies, or other responsibilities outside of work.

Pre-Employment Screening

Successful applicants will be required to provide:

• A valid SIA CCTV Licence
• Enhanced DBS Certificate (or be willing to undergo screening where applicable)
• Proof of Right to Work in the UK
• Two forms of identification
• Applicants who have lived overseas for extended periods may also be required to provide relevant overseas criminal record checks.

Any offer of employment will be subject to satisfactory completion of all required screening and verification checks.

Recruitment Process

The recruitment process will typically include:

1. Initial telephone screening
2. Face-to-face interview
3. Practical assessment
4. Paid shadowing session to ensure mutual suitability

If you hold a valid SIA CCTV Licence and are looking for a stable, long-term role within a professional monitoring environment, we would like to hear from you.