At a Glance
- Tasks: Create unforgettable customer experiences and share your passion for jewellery.
- Company: Join Missoma, a globally recognised luxury jewellery brand.
- Benefits: Enjoy competitive salary, retail commission, generous discounts, and healthcare benefits.
- Other info: Exciting growth opportunities in a dynamic retail environment.
- Why this job: Be part of a vibrant team that values creativity and self-expression.
- Qualifications: 1+ years in customer-facing roles; passion for fashion and jewellery.
The predicted salary is between 28800 - 43200 £ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. Now, we’re inviting you to be part of our exciting retail journey in our Carnaby Street store. This is your chance to be at the heart of our brand, shaping unforgettable experiences for every customer who walks through our doors.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as a Brand Ambassador
As a key member of our Carnaby team, you’ll be immersed in every aspect of the customer journey. You’ll represent the Missoma brand with warmth, style, and confidence, creating a welcoming space that reflects our values.
What You’ll Be Doing
- Creating a positive, upbeat environment that makes every customer feel at home.
- Offering personalised style advice and sharing your passion for our products and brand story.
- Delivering exceptional service from first interaction to final purchase.
- Building lasting relationships with customers, including follow-ups and tailored recommendations.
- Becoming an expert in our collections, materials, and care advice.
- Supporting visual merchandising and ensuring the store always looks its best.
- Using in-store technology to enhance the customer experience.
- Helping maintain a clean, organised, and efficient store environment.
What We’re Looking For
You don’t need to tick every box, but here’s what will help you thrive in this role:
- 1+ years’ experience in a fast-paced, customer-facing role (luxury retail is a plus).
- A natural communicator who’s warm, engaging, and proactive.
- Passionate about fashion, jewellery, and helping people express themselves.
- Comfortable using digital tools and tech to support the customer journey.
- A team player with a “can-do” attitude and a love for learning.
- Someone who’s excited to grow with a brand that’s constantly evolving.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Shine? If you’re looking for a role where you can bring your personality, creativity, and passion to work every day — we’d love to hear from you.
Style Curator (Luxury Retail) employer: MISSOMA
At MISSOMA, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. As a Customer Care Advocate, you'll enjoy flexible working hours and the opportunity to grow within a dynamic team, all while being part of a renowned London-based brand that prioritises employee well-being and offers generous staff discounts. Join us to make a meaningful impact in delivering exceptional customer service in the world of demi-fine jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land Style Curator (Luxury Retail)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Missoma's collections, values, and story. This way, when you walk into that interview, you can show off your passion and knowledge, making a lasting impression.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Missoma is present. Building relationships can give you insider info and might just land you a referral — which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Think about how you would create a welcoming environment and offer personalised style advice. Role-play with a friend or family member to get comfortable with your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Missoma family. Don’t miss out!
We think you need these skills to ace Style Curator (Luxury Retail)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for jewellery and fashion shine through. Share personal stories or experiences that highlight why you’re excited about the role and how you connect with our brand values.
Be Authentic:At Missoma, we value honesty and authenticity. Don’t be afraid to be yourself in your application. Use a friendly tone and express your genuine interest in creating memorable customer experiences.
Highlight Relevant Experience:Make sure to showcase any previous experience in customer-facing roles, especially in luxury retail. Talk about specific situations where you’ve gone above and beyond for customers, as this aligns with our core values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MISSOMA
✨Know the Brand Inside Out
Before your interview, dive deep into Missoma's story, values, and product range. Familiarise yourself with their demi-fine and solid gold pieces, and think about how you can embody their brand ethos of authenticity and collaboration during your conversation.
✨Showcase Your Style Expertise
As a Style Curator, your passion for fashion and jewellery is key. Prepare to discuss your previous experiences in customer-facing roles, especially in luxury retail. Think of specific examples where you've provided personalised style advice or created memorable customer experiences.
✨Demonstrate Your Tech Savvy
Since the role involves using in-store technology, be ready to talk about your comfort level with digital tools. Share any relevant experiences where you've used tech to enhance customer interactions or streamline processes, showing that you're proactive and adaptable.
✨Emphasise Team Spirit and Growth Mindset
Missoma values collaboration and a 'can-do' attitude. Be prepared to discuss how you've worked effectively in teams and your eagerness to learn and grow. Highlight any instances where you've taken initiative or contributed to a positive team environment.
