At a Glance
- Tasks: Be the friendly face of Missoma, helping customers with their queries and ensuring a fantastic experience.
- Company: Join a globally recognised brand known for its demi-fine and solid gold jewellery.
- Benefits: Enjoy generous discounts, flexible hours, healthcare support, and fun team events.
- Other info: Work in a collaborative environment that values creativity and sustainability.
- Why this job: Make a real impact by building relationships and delivering outstanding customer service.
- Qualifications: 1+ years in customer care, strong communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Founded in 2007 by Marisa Hordern, we have grown into a globally recognized brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We're looking for a customer-focused problem solver who thrives on building relationships and making every interaction count. If you're organized, calm under pressure, and passionate about delivering outstanding service, we'd love to hear from you.
Why You'll Love Working With Us
- Authentic… We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.
- Collaborative… Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial… We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Customer Care Advisor
This role is ideal for someone who is customer focused, a natural problem solver, and understands the importance of organization. You'll work cross-functionally to maintain and foster strong customer relationships, acting as the first point of contact for customers contacting Missoma. You'll report to the Customer Care Manager and play a key part in delivering an exceptional customer experience.
What You'll Be Doing
- Act as the first point of contact for customers contacting Missoma
- Respond to all customer enquiries within four hours
- Deal with all customer enquiries including chasing deliveries and managing faulty returns and replacements
- Handle all customer complaints with care and professionalism
- Ensure customers are kept updated effectively throughout their journey
- Log customer feedback that impacts other departments
- Communicate with customers across multiple channels including email, telephone, and LiveChat
What You'll Bring
- 1+ years’ experience within customer care is essential
- Clear and positive communication skills, both written and verbal
- Ability to use own initiative with a proven track record of solving problems successfully
- Well organized with strong attention to detail
- Ability to perform well under pressure and prioritise effectively
- A collaborative team player who fosters positive relationships
- Proficiency with Microsoft packages
What You'll Get
- Generous staff discount across our products and experiences
- Hybrid working model with flexible hours at our West London HQ
- Healthcare cash plan to support everyday wellbeing
- Enhanced parental leave after two years of service
- Annual paid volunteer day to give back to causes you care about
- Monthly team socials and events
- Access to cycle and tech schemes with easy monthly payments
Customer Care Advisor in London employer: MISSOMA
At Missoma, we pride ourselves on being an exceptional employer that champions authenticity, collaboration, and entrepreneurial spirit. Our West London HQ offers a vibrant work culture where every team member's voice is valued, and you'll have the opportunity to grow within a globally recognised brand. With generous benefits like a hybrid working model, healthcare support, and a commitment to sustainability, you'll find meaningful and rewarding employment while making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Missoma's values, products, and culture. This way, when you chat with us, you can show how your passion for customer care aligns perfectly with our mission.
✨Tip Number 2
Practice your communication skills! Whether it's through role-playing with a friend or using online resources, being clear and positive in your responses will help you shine during interviews and assessments.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. We love hearing about how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Missoma.
We think you need these skills to ace Customer Care Advisor in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer care. We want to see how you've built relationships and solved problems in the past. Share specific examples that demonstrate your passion for delivering outstanding service!
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, mention any tools or methods you use to stay organised. We love candidates who pay attention to detail, so don’t forget to showcase that in your application!
Communicate Clearly:Your written communication skills are key! Use clear and positive language throughout your application. Remember, we’re looking for someone who can communicate effectively across multiple channels, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Missoma!
How to prepare for a job interview at MISSOMA
✨Know the Brand Inside Out
Before your interview, take some time to research Missoma's history, values, and product range. Understanding their commitment to sustainability and customer care will help you align your answers with their core values, showing that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experience where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you prioritised tasks to ensure a positive outcome. This will demonstrate that you can handle the challenges of the Customer Care Advisor role.
✨Practice Clear Communication
Since this role requires excellent communication skills, practice articulating your thoughts clearly and positively. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself, especially when discussing customer interactions.
✨Emphasise Team Collaboration
Missoma values collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you contributed to a positive team environment and how you value the input of others, which will resonate well with their inclusive culture.
