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- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales.
- Company: Join Missoma, a globally recognised jewellery brand with a passion for self-expression.
- Benefits: Enjoy competitive salary, retail commission, generous discounts, and healthcare benefits.
- Why this job: Be part of a brand that values sustainability, creativity, and making a real impact.
- Qualifications: 1+ years in a senior sales or supervisor role, ideally in luxury retail.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 30000 - 40000 £ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We’re looking for a Supervisor to join our Leeds team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Supervisor
You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.
Customer Experience & Shopfloor Excellence
- Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
- Deliver exceptional service from first interaction to final purchase.
- Build relationships with repeat customers and engage with them beyond the shop floor.
- Maintain a beautifully presented store that reflects Missoma’s brand and values.
- Handle customer feedback with empathy and efficiency.
- Use in-store technology to enhance the customer journey.
- Lead the team in capturing customer data for our CRM programme.
Team Support & Operations
- Act as a key holder and ensure smooth store opening and closing procedures.
- Support with recruitment, training, and team development.
- Help manage stock, deliveries, audits, and inventory processes.
- Motivate the team to meet daily, weekly, and monthly sales targets.
- Maintain a clean, organised store environment front and back of house.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.
- Proven ability to drive sales and support team development.
- Strong organisational and administrative skills.
- Familiarity with Microsoft Word & Excel.
- Excellent communication and interpersonal skills.
- A proactive, positive, and approachable attitude.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Step Into Something Brilliant? If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
Supervisor in Leeds employer: MISSOMA
Contact Detail:
MISSOMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Leeds
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Missoma's story, values, and products. This way, you can show your passion for their mission and how you can contribute to their vibrant store culture.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've delivered exceptional experiences or resolved issues with empathy. Being able to share these stories will highlight your fit for the Supervisor role.
✨Tip Number 3
Show off your leadership potential! Be ready to discuss how you've motivated teams in the past and how you plan to support team development at Missoma. They want someone who can inspire and drive sales!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Missoma family right from the start.
We think you need these skills to ace Supervisor in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for jewellery and Missoma shine through! Share why you’re excited about the brand and how you connect with our mission of self-expression through accessories.
Tailor Your Experience: Make sure to highlight your relevant experience in retail or supervisory roles. Use specific examples that demonstrate your ability to drive sales and support team development, as these are key aspects of the Supervisor role.
Be Authentic: We value honesty and open feedback, so be yourself in your application. Don’t hesitate to share your unique ideas on how you can contribute to our vibrant store culture and enhance customer experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role!
How to prepare for a job interview at MISSOMA
✨Know the Brand Inside Out
Before your interview, dive deep into Missoma's history, values, and product range. Understand what makes their jewellery unique and how it reflects self-expression. This knowledge will not only impress your interviewers but also help you articulate why you're passionate about joining their team.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer experiences in previous roles. Think about specific situations where you went above and beyond for a customer or helped resolve an issue. This will demonstrate your ability to embody the Missoma ambassador role and create memorable moments for customers.
✨Highlight Team Leadership Experience
As a Supervisor, you'll be leading a team, so be ready to discuss your experience in supporting team development. Share instances where you've motivated your team to meet targets or contributed to a positive store culture. This will show that you can foster collaboration and inclusivity, aligning with Missoma's values.
✨Prepare Questions That Matter
Think of insightful questions to ask during your interview. Inquire about the store culture, team dynamics, or how Missoma supports employee growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you, while also demonstrating your proactive attitude.