At a Glance
- Tasks: Be the friendly face of Missoma, helping customers with their queries and ensuring a fantastic experience.
- Company: Join a globally recognised brand known for its stunning demi-fine and solid gold jewellery.
- Benefits: Enjoy generous discounts, flexible hours, healthcare support, and fun team events.
- Other info: Work in a collaborative environment that values creativity and sustainability.
- Why this job: Make a real impact by building relationships and delivering outstanding customer service.
- Qualifications: 1+ years in customer care, excellent communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Founded in 2007 by Marisa Hordern, we have grown into a globally recognized brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We're looking for a customer-focused problem solver who thrives on building relationships and making every interaction count. If you're organized, calm under pressure, and passionate about delivering outstanding service, we'd love to hear from you.
Why You'll Love Working With Us
- Authentic… We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.
- Collaborative… Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial… We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Customer Care Advisor
This role is ideal for someone who is customer focused, a natural problem solver, and understands the importance of organization. You'll work cross-functionally to maintain and foster strong customer relationships, acting as the first point of contact for customers contacting Missoma. You'll report to the Customer Care Manager and play a key part in delivering an exceptional customer experience.
What You'll Be Doing
- Act as the first point of contact for customers contacting Missoma
- Respond to all customer enquiries within four hours
- Deal with all customer enquiries including chasing deliveries and managing faulty returns and replacements
- Handle all customer complaints with care and professionalism
- Ensure customers are kept updated effectively throughout their journey
- Log customer feedback that impacts other departments
- Communicate with customers across multiple channels including email, telephone, and LiveChat
What You'll Bring
- 1+ years’ experience within customer care is essential
- Clear and positive communication skills, both written and verbal
- Ability to use own initiative with a proven track record of solving problems successfully
- Well organized with strong attention to detail
- Ability to perform well under pressure and prioritise effectively
- A collaborative team player who fosters positive relationships
- Proficiency with Microsoft packages
What You'll Get
- Generous staff discount across our products and experiences
- Hybrid working model with flexible hours at our West London HQ
- Healthcare cash plan to support everyday wellbeing
- Enhanced parental leave after two years of service
- Annual paid volunteer day to give back to causes you care about
- Monthly team socials and events
- Access to cycle and tech schemes with easy monthly payments
Customer Care Advisor employer: MISSOMA
At Missoma, we pride ourselves on being an exceptional employer that champions authenticity, collaboration, and entrepreneurial spirit. Our West London HQ offers a vibrant work culture where every team member is valued, and you will have the opportunity to grow both personally and professionally while making a meaningful impact in customer care. With generous benefits like a hybrid working model, healthcare support, and a commitment to sustainability, you'll find a rewarding environment that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know Missoma! Research our brand, values, and products. This will help you connect with us during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to be clear and positive. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer issues. We love seeing how you can make an impact!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the first step towards joining our amazing team.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer care. We want to see how you've built relationships and solved problems in the past. Use specific examples that demonstrate your ability to deliver outstanding service.
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, mention any tools or methods you use to stay organised. We love candidates who can juggle multiple tasks while keeping everything on track, so don’t be shy about sharing your strategies!
Communicate Clearly:Your written communication skills are key! Keep your application clear and concise, and make sure to proofread for any typos. We appreciate a polished application that reflects your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Missoma family!
How to prepare for a job interview at MISSOMA
✨Know the Brand Inside Out
Before your interview, take some time to research Missoma's history, values, and product offerings. Understanding their commitment to sustainability and customer care will help you align your answers with their core values during the interview.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experience where you've successfully resolved customer issues. Highlight how you approached the problem, what steps you took, and the positive outcome. This will demonstrate your ability to think on your feet and deliver outstanding service.
✨Practice Clear Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly and positively. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself in a calm and professional manner.
✨Emphasise Team Collaboration
Missoma values collaboration, so be ready to discuss how you've worked effectively within a team. Share examples of how you’ve contributed to a positive team environment and how you’ve supported your colleagues in achieving common goals.
