Assistant Concession Manager in City of Westminster

At Missoma, we create jewellery designed to wear on repeat. Founded in 2007 by Marisa Hordern, we’re proud pioneers of the demi-fine jewellery category, and today we’re a globally recognised brand. We design distinctive yet wearable pieces for women who want quality and effortlessly put-together style, every single day.

Now, we’re looking for a passionate Assistant Concession Manager to help lead our Selfridges London team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.

• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

What You’ll Be Doing

As Assistant Concession Manager, you’ll be a key driver of store success — supporting your Concession Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.

Customer Experience & Shopfloor Excellence

• Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.

• Build lasting relationships with customers, including follow-ups and personalised service.

• Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.

• Handle customer feedback and complaints with empathy and efficiency.

• Use in-store technology to enhance the customer journey.

Team Leadership & Development

• Lead the team in the Concession Store Manager’s absence, ensuring smooth operations and strong communication.

• Support team performance and development through training, coaching, and feedback.

• Help onboard new team members and guide them through our 30/60/90-day induction programme.

• Assist in recruitment and help foster a culture of accountability, positivity, and growth.

Operational Excellence

• Support stock management, deliveries, audits, and inventory processes.

• Help analyse store performance and contribute to action plans that drive results.

• Ensure opening and closing procedures are followed consistently and professionally.

Selfridges:

• Build strong, positive relationships with the Selfridges London team members and neighbouring brands to ensure smooth day-to-day collaboration.

• Share key updates, including promotional calendars, store hours, and policy changes, with your Store Manager and relevant HQ teams.

• Ensure all Selfridges LondoE operational procedures and systems are followed accurately and consistently.

What You’ll Bring

You don’t need to tick every box, but here’s what will help you thrive:

• 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.

• A passion for sales, service, and team development.

• Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.

• Tech-savvy and comfortable using digital tools to support the customer experience.

• A love for Missoma’s brand, mission, and aesthetic.

What You’ll Get

• Competitive salary

• Retail management bonus scheme

• Generous staff discount

• Jewellery uniform allowance

• Medicash Healthcare Cash Plan

• Enhanced parental leave after 2 years of service

• Endometriosis friendly employer

Ready to Lead With Style?

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