At a Glance
- Tasks: Deliver expert piercings and provide exceptional customer service in a stylish environment.
- Company: Join Missoma, a globally recognised jewellery brand that values creativity and community.
- Benefits: Competitive salary, retail commission, generous discounts, and healthcare plan.
- Other info: Be part of a collaborative team that encourages creativity and personal growth.
- Why this job: Combine your passion for jewellery with technical skills to make a real impact.
- Qualifications: 1.5+ years of piercing experience and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Now, we’re looking for a Piercing Specialist to join our Marlow store. If you’re passionate about delivering expert piercings in a stylish, supportive, and welcoming environment, and want to be part of a brand that values creativity, care, and community, this could be the perfect fit.
Why You’ll Love Working With Us
At Missoma, we live by three core values:
- Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as a Piercing SpecialistYou’ll be at the heart of our piercing experience — guiding customers through their journey with confidence, care, and style. You’ll also support the shop floor team, bringing the Missoma experience to life at every touchpoint.
Piercing Expertise:
- Welcome customers into our piercing studio with warmth and professionalism.
- Help customers feel relaxed and informed throughout their piercing journey.
- Offer expert styling advice using Missoma’s exclusive jewellery collections.
- Perform piercings to the highest standards of safety, hygiene, and technique.
- Provide clear aftercare guidance and confidently resolve any concerns.
- Stay up to date with UK piercing regulations, techniques, and equipment.
- Advise the wider retail team on legal and safety protocols.
Customer Experience & Shopfloor Support:
- Be a Missoma ambassador, sharing product knowledge, styling tips, and brand insights.
- Deliver exceptional service from first interaction to final purchase.
- Support your team with product expertise and a proactive, positive approach.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1.5+ years’ experience piercing in a studio environment, with a strong portfolio.
- In-depth knowledge of UK piercing standards and regulations.
- A clean, professional, and customer-focused approach.
- Excellent communication skills and a warm, engaging presence.
- Ability to tailor your service to each customer’s unique needs.
- A passion for jewellery, style, and helping people express themselves.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Make Your Mark?
If you’re looking for a role where you can combine technical skill with creativity, and be part of a brand that’s redefining jewellery and customer experience — we’d love to hear from you.
Piercer - Carnaby Street in City of London employer: Missoma Ltd
At Missoma, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and sustainability. Our vibrant work culture fosters collaboration and personal growth, allowing you to thrive as a Piercing Specialist in our stylish Carnaby Street location. With competitive salaries, generous staff discounts, and a commitment to employee well-being, you'll find a rewarding environment where your passion for jewellery and customer experience can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Piercer - Carnaby Street in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Missoma Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Missoma Ltd!
We think you need these skills to ace Piercer - Carnaby Street in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Missoma Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Missoma Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Missoma Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Missoma Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
