At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales.
- Company: Join Missoma, a globally recognised brand known for demi-fine and solid gold jewellery.
- Benefits: Enjoy competitive salary, retail commission, generous discounts, and healthcare benefits.
- Other info: Opportunity for growth and to make a real impact in a collaborative culture.
- Why this job: Be part of an exciting new chapter in a dynamic retail environment.
- Qualifications: 1+ years in a senior sales or supervisor role, ideally in luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We’re looking for a Supervisor to join the team for the launch of our brand-new Manchester Selfridges concession. This is a key leadership role where you’ll report directly to our Head of Retail, leading your team on the shop floor and playing an integral part in delivering an exceptional customer experience from day one. If you’re passionate about team leadership, elevating in-store service, and building a strong, vibrant store culture, this could be the perfect opportunity to be part of an exciting new chapter for the brand.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Supervisor
You’ll play a vital role in supporting leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day‑to‑day.
Customer Experience & Shopfloor Excellence
- Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
- Deliver exceptional service from first interaction to final purchase.
- Build relationships with repeat customers and engage with them beyond the shop floor.
- Maintain a beautifully presented store that reflects Missoma’s brand and values.
- Handle customer feedback with empathy and efficiency.
- Use in‑store technology to enhance the customer journey.
- Lead the team in driving sales and exceptional customer experience.
Team Support & Operations
- Ensure smooth store opening and closing procedures.
- Support with recruitment, training, and team development.
- Manage stock, deliveries, audits, and inventory processes.
- Motivate the team to meet daily, weekly, and monthly sales targets.
- Maintain a clean, organised store environment front and back of house.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high‑volume environments.
- Proven ability to drive sales and support team development.
- Strong organisational and administrative skills.
- Familiarity with Microsoft Word & Excel.
- Excellent communication and interpersonal skills.
- A proactive, positive, and approachable attitude.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Step Into Something Brilliant? If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
Supervisor in Manchester employer: Missoma Ltd
At Missoma, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values authenticity, collaboration, and entrepreneurial spirit. As a Supervisor in our new Manchester Selfridges concession, you'll not only lead a passionate team but also enjoy competitive salaries, generous staff discounts, and opportunities for personal growth within a globally recognised brand committed to sustainability and customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Missoma’s values, products, and customer experience. This will help you stand out during interviews and show that you're genuinely passionate about being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences that showcase your skills and how you align with Missoma’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Missoma family right from the start.
We think you need these skills to ace Supervisor in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Missoma shine through! Share why you love our brand and how our values resonate with you. This is your chance to show us that you’re not just looking for a job, but a place where you can truly belong.
Tailor Your Experience:Make sure to highlight your relevant experience in retail or team leadership. We want to see how your skills align with the Supervisor role. Use specific examples to demonstrate how you've driven sales or improved customer experiences in your previous roles.
Be Authentic:We value honesty and open feedback, so be yourself in your application! Don’t be afraid to share your unique perspective and ideas on how you can contribute to our vibrant store culture. Authenticity goes a long way with us!
Apply Through Our Website:Ready to take the plunge? Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Missoma Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Missoma's history, values, and product range. Familiarise yourself with their demi-fine and solid gold pieces, and think about how you can embody their brand ethos in your role as a Supervisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, drove sales, or improved customer experiences. This will demonstrate your capability to lead effectively on the shop floor.
✨Emphasise Customer Experience
Be ready to discuss how you would enhance the customer journey at Missoma. Share ideas on creating memorable moments for customers and how you would handle feedback. This shows your commitment to delivering exceptional service from day one.
✨Bring Your Ideas to the Table
Missoma values entrepreneurial spirit, so don’t hesitate to share your innovative ideas during the interview. Whether it’s about improving store operations or enhancing team dynamics, showing that you think big and act boldly will resonate well with the interviewers.
