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- Tasks: Lead digital growth and optimise online experiences for a luxury jewellery brand.
- Company: Missoma, a globally recognised jewellery brand with a creative culture.
- Benefits: Generous staff discount, hybrid working, healthcare support, and enhanced parental leave.
- Why this job: Make a real impact in e-commerce while expressing your creativity and passion.
- Qualifications: 5+ years in e-commerce management, ideally with luxury brands and strong analytical skills.
- Other info: Join a collaborative team that values sustainability and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi‑fine and solid gold pieces, all designed in‑house at our London studio and crafted with care. We’re looking for a strategic, data‑driven Senior Ecommerce Manager who thrives in a fast‑paced, creative environment and is ready to take ownership of our digital growth. If you’re passionate about delivering exceptional online experiences, optimising performance, and leading innovative projects, we’d love to hear from you.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Senior E-commerce Manager
You’ll lead the trading performance and continuous improvement of our website, ensuring an elevated brand experience that optimises conversion rates and drives average order value (AOV). This is a pivotal role in shaping the future of Missoma’s digital presence.
What You’ll Be Doing
- Manage daily, weekly, and monthly trading and promotional performance to achieve revenue targets.
- Analyse site metrics and customer behaviour to identify growth opportunities.
- Own the front‑end development roadmap, collaborating with developers and designers to deliver a luxury aesthetic and intuitive UX.
- Drive conversion optimisation and AOV through UX improvements, merchandising, and promotional tactics.
- Lead SEO strategy to enhance visibility across organic and emerging AI‑driven search channels.
- Implement testing and optimisation initiatives (A/B testing, CRO strategies).
- Introduce innovative experiences that enhance customer engagement and value.
- Work cross‑functionally with content, production, operations, customer care, and tech teams to deliver cohesive campaigns and site updates.
- Manage and develop your team, fostering growth and engagement.
What You’ll Bring
- Minimum 5 years’ experience in ecommerce management, ideally on Shopify within a luxury or premium brand.
- Strong understanding of website trading, UX principles, and conversion optimisation with a proven track record of driving commercial improvement.
- Experience managing front‑end development projects and liaising with technical and creative teams.
- Analytical mindset with proficiency in Google Analytics, CRO tools, and ecommerce platforms.
- Hands‑on experience managing and developing an ecommerce team.
- A critical creative eye for design and brand aesthetics.
- Excellent project management and stakeholder communication skills.
- Commercially focused, proactive, and adaptable in a fast‑paced environment.
- Passionate about ecommerce and growth opportunities.
What You’ll Get
- Generous staff discount across our products and experiences.
- Hybrid working model with flexible hours at our West London HQ.
- Healthcare cash plan to support everyday wellbeing.
- Enhanced parental leave after two years of service.
- Annual paid volunteer day to give back to causes you care about.
- Monthly team socials and events.
- Access to cycle and tech schemes with easy monthly payments.
Senior E-Commerce Manager in London employer: Missoma Ltd
Contact Detail:
Missoma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E-Commerce Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at Missoma or similar brands. Attend industry events, webinars, and join relevant online communities to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous e-commerce projects. Highlight your achievements in optimising conversion rates and driving revenue – this will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching Missoma’s brand values and recent projects. Be ready to discuss how your experience aligns with our entrepreneurial spirit and collaborative culture. We love candidates who can bring fresh ideas to the table!
✨Tip Number 4
Follow up after your application! A quick email expressing your enthusiasm for the role can go a long way. It shows initiative and keeps you on our radar as we sift through applications on our website.
We think you need these skills to ace Senior E-Commerce Manager in London
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let your enthusiasm for e-commerce shine through! Share specific examples of how you've driven digital growth in previous roles and why you're excited about the opportunity at Missoma.
Be Data-Driven: Since we're looking for a strategic, data-driven Senior E-commerce Manager, make sure to highlight your analytical skills. Include metrics and results from past projects to demonstrate how you've optimised performance and improved conversion rates.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the values and requirements mentioned in the job description. Show us how you embody our core values of authenticity, collaboration, and entrepreneurship.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Missoma Ltd
✨Know Your Numbers
As a Senior E-commerce Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics like conversion rates and average order value (AOV). Be ready to discuss how you've used data to drive growth in previous roles.
✨Showcase Your Creativity
Missoma values creativity, so come prepared with examples of innovative projects you've led. Think about how you can enhance customer engagement through unique online experiences and be ready to share your ideas during the interview.
✨Understand Their Brand
Familiarise yourself with Missoma's brand values and product offerings. Show that you understand their commitment to authenticity, collaboration, and entrepreneurship. This will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Technical Questions
Since the role involves managing front-end development and liaising with tech teams, be prepared to discuss your experience with platforms like Shopify and tools like Google Analytics. Highlight any specific projects where you’ve successfully collaborated with developers and designers.
