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- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales.
- Company: Join Missoma, a globally recognised jewellery brand with a passion for self-expression.
- Benefits: Enjoy competitive salary, retail commission, generous discounts, and healthcare benefits.
- Why this job: Be part of a brand that values authenticity, collaboration, and entrepreneurial spirit.
- Qualifications: 1+ years in a senior sales or supervisor role, ideally in luxury retail.
- Other info: Great opportunity for growth in a dynamic and supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We’re looking for a Supervisor to join our Leeds team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Supervisor
You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.
Customer Experience & Shopfloor Excellence:
- Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
- Deliver exceptional service from first interaction to final purchase.
- Build relationships with repeat customers and engage with them beyond the shop floor.
- Maintain a beautifully presented store that reflects Missoma’s brand and values.
- Handle customer feedback with empathy and efficiency.
- Use in-store technology to enhance the customer journey.
- Lead the team in capturing customer data for our CRM programme.
Team Support & Operations:
- Act as a key holder and ensure smooth store opening and closing procedures.
- Support with recruitment, training, and team development.
- Help manage stock, deliveries, audits, and inventory processes.
- Motivate the team to meet daily, weekly, and monthly sales targets.
- Maintain a clean, organised store environment front and back of house.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.
- Proven ability to drive sales and support team development.
- Strong organisational and administrative skills.
- Familiarity with Microsoft Word & Excel.
- Excellent communication and interpersonal skills.
- A proactive, positive, and approachable attitude.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Step Into Something Brilliant? If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
Supervisor in Leeds employer: Missoma Ltd
Contact Detail:
Missoma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Leeds
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Missoma's story, values, and products. This way, you can show your passion for the brand and how you align with their mission of self-expression through jewellery.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these experiences will demonstrate your ability to deliver exceptional service, which is key for the Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated a team or handled challenges in previous roles. Missoma values collaboration and team development, so highlighting your experience in these areas will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Missoma family. Let’s make this happen!
We think you need these skills to ace Supervisor in Leeds
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share why you’re excited about Missoma and how our values resonate with you. This is your chance to show us that you’re not just looking for a job, but a place where you can truly express yourself.
Highlight Your Customer Experience Skills: Make sure to emphasise your experience in delivering exceptional customer service. We want to know how you've created memorable moments for customers in the past. Use specific examples to illustrate your ability to connect with people and enhance their shopping experience.
Demonstrate Team Leadership: As a Supervisor, you'll be leading a team, so don’t forget to mention your leadership skills! Talk about how you've supported team development and motivated others to achieve their goals. We love hearing about collaborative experiences that showcase your ability to inspire and uplift those around you.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Tailor your CV and cover letter to reflect the role of Supervisor at Missoma, and don’t hesitate to inject a bit of your personality. We want to get to know the real you, so let your unique voice come through!
How to prepare for a job interview at Missoma Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Missoma's history, values, and product range. Understand what makes their jewellery unique and how it reflects self-expression. This knowledge will help you connect with the brand during the interview and show your genuine passion.
✨Showcase Your Customer Experience Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to create memorable experiences. This will demonstrate your ability to embody the Missoma ambassador role.
✨Highlight Team Leadership Experience
As a Supervisor, you'll need to support and motivate your team. Be ready to discuss your experience in leading teams, training new staff, and driving sales. Share stories that illustrate your collaborative spirit and how you foster a positive store culture.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about Missoma’s future plans, team dynamics, and how they measure success. This shows your interest in the role and helps you assess if it's the right fit for you.