At a Glance
- Tasks: Be the friendly face of Missoma, helping customers with their queries and ensuring a great experience.
- Company: Join a globally recognised brand known for its stunning demi-fine and solid gold jewellery.
- Benefits: Enjoy generous discounts, flexible hours, and a healthcare cash plan for your wellbeing.
- Other info: Collaborative team culture with fun socials and opportunities to give back.
- Why this job: Make a real impact by building relationships and delivering outstanding customer service.
- Qualifications: 1+ years in customer care, excellent communication skills, and a knack for problem-solving.
The predicted salary is between 24960 - 30000 £ per year.
Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We’re looking for a customer-focused problem solver who thrives on building relationships and making every interaction count. If you’re organised, calm under pressure, and passionate about delivering outstanding service, we’d love to hear from you.
Why You’ll Love Working With Us
- Authentic – We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative – Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial – We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Customer Care Advisor
This role is ideal for someone who is customer focused, a natural problem solver, and understands the importance of organisation. You’ll work cross-functionally to maintain and foster strong customer relationships, acting as the first point of contact for customers contacting Missoma. You’ll report to the Customer Care Manager and play a key part in delivering an exceptional customer experience.
What You’ll Be Doing
- Act as the first point of contact for customers contacting Missoma
- Respond to all customer enquiries within four hours
- Deal with all customer enquiries including chasing deliveries and managing faulty returns and replacements
- Handle all customer complaints with care and professionalism
- Ensure customers are kept updated effectively throughout their journey
- Log customer feedback that impacts other departments
- Communicate with customers across multiple channels including email, telephone, and LiveChat
What You’ll Bring
- 1+ years’ experience within customer care is essential
- Clear and positive communication skills, both written and verbal
- Ability to use own initiative with a proven track record of solving problems successfully
- Well organised with strong attention to detail
- Ability to perform well under pressure and prioritise effectively
- A collaborative team player who fosters positive relationships
- Proficiency with Microsoft packages
What You’ll Get
- Generous staff discount across our products and experiences
- Hybrid working model with flexible hours at our West London HQ
- Healthcare cash plan to support everyday wellbeing
- Enhanced parental leave after two years of service
- Annual paid volunteer day to give back to causes you care about
- Monthly team socials and events
- Access to cycle and tech schemes with easy monthly payments
Customer Care Advisor (Part-Time) employer: Missoma Ltd
At Missoma, we pride ourselves on being an exceptional employer that values authenticity, collaboration, and entrepreneurial spirit. Our West London HQ offers a vibrant work culture where every team member is encouraged to contribute ideas and make a meaningful impact, all while enjoying generous benefits like a hybrid working model, healthcare support, and a strong focus on employee wellbeing. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Missoma Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Missoma Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Care Advisor (Part-Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Missoma Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Missoma Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Missoma Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Missoma Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Missoma Ltd will surely appreciate.
