At a Glance
- Tasks: Be the friendly face of Missoma, helping customers with their queries and ensuring a fantastic experience.
- Company: Join a globally recognised brand known for its stylish demi-fine and solid gold jewellery.
- Benefits: Enjoy generous discounts, flexible hours, healthcare support, and fun team events.
- Other info: Work in a collaborative environment that values creativity and sustainability.
- Why this job: Make a real impact by building relationships and delivering outstanding customer service.
- Qualifications: 1+ years in customer care, excellent communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care. We’re looking for a customer-focused problem solver who thrives on building relationships and making every interaction count. If you’re organised, calm under pressure, and passionate about delivering outstanding service, we’d love to hear from you.
Why You’ll Love Working With Us
- Authentic – We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative – Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial – We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Customer Care Advisor
This role is ideal for someone who is customer focused, a natural problem solver, and understands the importance of organisation. You’ll work cross-functionally to maintain and foster strong customer relationships, acting as the first point of contact for customers contacting Missoma. You’ll report to the Customer Care Manager and play a key part in delivering an exceptional customer experience.
What You’ll Be Doing
- Act as the first point of contact for customers contacting Missoma
- Respond to all customer enquiries within four hours
- Deal with all customer enquiries including chasing deliveries and managing faulty returns and replacements
- Handle all customer complaints with care and professionalism
- Ensure customers are kept updated effectively throughout their journey
- Log customer feedback that impacts other departments
- Communicate with customers across multiple channels including email, telephone, and LiveChat
What You’ll Bring
- 1+ years’ experience within customer care is essential
- Clear and positive communication skills, both written and verbal
- Ability to use own initiative with a proven track record of solving problems successfully
- Well organised with strong attention to detail
- Ability to perform well under pressure and prioritise effectively
- A collaborative team player who fosters positive relationships
- Proficiency with Microsoft packages
What You’ll Get
- Generous staff discount across our products and experiences
- Hybrid working model with flexible hours at our West London HQ
- Healthcare cash plan to support everyday wellbeing
- Enhanced parental leave after two years of service
- Annual paid volunteer day to give back to causes you care about
- Monthly team socials and events
- Access to cycle and tech schemes with easy monthly payments
Customer Care Advisor employer: Missoma Ltd
At Missoma, we pride ourselves on being an exceptional employer that champions authenticity, collaboration, and entrepreneurial spirit. Our West London HQ offers a vibrant work culture where every team member is valued, with generous benefits including a hybrid working model, healthcare support, and opportunities for personal growth through monthly socials and volunteer days. Join us to make a meaningful impact while enjoying a supportive environment that encourages creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Missoma's values and mission. This will help you connect your experiences to what they care about, showing that you're not just another candidate but someone who truly aligns with their ethos.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past where you’ve turned a customer complaint into a positive experience. Being able to share these stories will demonstrate your ability to handle challenges calmly and effectively.
✨Tip Number 3
Be ready to showcase your communication skills! Whether it’s through email or LiveChat, practice how you would respond to common customer queries. Clear and positive communication is key, so make sure you can convey your thoughts confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a simple way to stand out and show that you’re genuinely interested in joining the Missoma team.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and solved problems for customers in the past. Share specific examples that demonstrate your passion for delivering outstanding service!
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, mention any tools or methods you use to stay organised. We love candidates who can juggle multiple tasks while keeping an eye on the details, so don’t forget to showcase your ability to prioritise effectively!
Communicate Clearly:Your written communication skills are key for this role, so make sure your application is clear and concise. Use a friendly tone that reflects our brand values, and don’t hesitate to show off your personality – we’re looking for someone who can connect with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Missoma!
How to prepare for a job interview at Missoma Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Missoma thoroughly. Understand their values, products, and what sets them apart in the jewellery market. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experience where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you prioritised tasks to ensure customer satisfaction. This is key for a Customer Care Advisor role!
✨Practice Clear Communication
Since communication is crucial in this role, practice articulating your thoughts clearly and positively. You might even want to do a mock interview with a friend or family member to refine your verbal skills and ensure you come across as approachable and professional.
✨Emphasise Team Collaboration
Missoma values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment and how you’ve supported colleagues in achieving common goals. This will demonstrate that you’re a great fit for their culture.
