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For Companies At a Glance
- Tasks: Lead a team to create inspiring customer experiences and drive sales.
- Company: Join Missoma, a globally recognised jewellery brand with a focus on self-expression.
- Benefits: Enjoy competitive salary, retail commission, generous discounts, and healthcare benefits.
- Why this job: Be part of a brand that values authenticity, collaboration, and entrepreneurial spirit.
- Qualifications: 1+ years in a senior sales or supervisor role, ideally in luxury retail.
- Other info: Great opportunity for growth in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Supervisor
You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day‑to‑day.
Customer Experience & Shopfloor Excellence
- Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
- Deliver exceptional service from first interaction to final purchase.
- Build relationships with repeat customers and engage with them beyond the shop floor.
- Maintain a beautifully presented store that reflects Missoma’s brand and values.
- Handle customer feedback with empathy and efficiency.
- Use in‑store technology to enhance the customer journey.
- Lead the team in capturing customer data for our CRM programme.
Team Support & Operations
- Act as a key holder and ensure smooth store opening and closing procedures.
- Support with recruitment, training, and team development.
- Help manage stock, deliveries, audits, and inventory processes.
- Motivate the team to meet daily, weekly, and monthly sales targets.
- Maintain a clean, organised store environment front and back of house.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high‑volume environments.
- Proven ability to drive sales and support team development.
- Strong organisational and administrative skills.
- Familiarity with Microsoft Word & Excel.
- Excellent communication and interpersonal skills.
- A proactive, positive, and approachable attitude.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Step Into Something Brilliant? If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
Supervisor Retail · Marylebone in City of Westminster employer: Missoma Ltd
Contact Detail:
Missoma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Retail · Marylebone in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Missoma's story, values, and products. This way, you can show your passion and understanding of what makes them tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Since you'll be a key player in creating memorable customer moments, think of examples from your past experiences where you've gone above and beyond for customers. Share these stories during your interview to showcase your ability to deliver exceptional service.
✨Tip Number 3
Show off your leadership chops! As a supervisor, you'll need to motivate and support your team. Be ready to discuss how you've successfully led teams in the past, tackled challenges, and helped others grow. This will highlight your collaborative spirit and entrepreneurial mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor Retail · Marylebone in City of Westminster
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share why you’re excited about Missoma and how our values resonate with you. We want to see your personality and enthusiasm for the brand.
Tailor Your Experience: Make sure to highlight your relevant experience in retail or supervisory roles. Use specific examples that demonstrate your ability to drive sales and support team development. We’re looking for those standout moments that show you can make an impact!
Be Authentic: At Missoma, we value honesty and open feedback. So, be yourself in your application! Don’t be afraid to share your unique perspective and ideas on how you can contribute to our collaborative culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this exciting journey together!
How to prepare for a job interview at Missoma Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Missoma's history, values, and product range. Understanding their mission of self-expression through jewellery will help you connect with the brand and show your genuine passion during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled feedback and created memorable moments for customers, as this aligns perfectly with the role of a Supervisor at Missoma.
✨Demonstrate Team Leadership
Think of specific instances where you motivated a team or supported their development. Discuss how you can foster a collaborative environment, as Missoma values inclusivity and teamwork, which are crucial for this position.
✨Be Ready to Discuss Sales Strategies
Since driving sales is a key part of the Supervisor role, come prepared with ideas on how you would approach sales targets and enhance the customer journey. This shows your entrepreneurial spirit and readiness to make an impact at Missoma.
