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For Companies At a Glance
- Tasks: Lead a team to deliver an inspiring customer experience and drive sales.
- Company: Join Missoma, a globally recognised jewellery brand with a focus on self-expression.
- Benefits: Enjoy competitive salary, retail commission, generous discounts, and healthcare benefits.
- Why this job: Be part of a brand that values authenticity, collaboration, and entrepreneurial spirit.
- Qualifications: 1+ years in a senior sales or supervisor role, ideally in luxury retail.
- Other info: Great opportunity for growth in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Why You’ll Love Working With Us
- Authentic: We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative: Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial: We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Supervisor
You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day‑to‑day.
Customer Experience & Shopfloor Excellence
- Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
- Deliver exceptional service from first interaction to final purchase.
- Build relationships with repeat customers and engage with them beyond the shop floor.
- Maintain a beautifully presented store that reflects Missoma’s brand and values.
- Handle customer feedback with empathy and efficiency.
- Use in‑store technology to enhance the customer journey.
- Lead the team in capturing customer data for our CRM programme.
Team Support & Operations
- Act as a key holder and ensure smooth store opening and closing procedures.
- Support with recruitment, training, and team development.
- Help manage stock, deliveries, audits, and inventory processes.
- Motivate the team to meet daily, weekly, and monthly sales targets.
- Maintain a clean, organised store environment front and back of house.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high‑volume environments.
- Proven ability to drive sales and support team development.
- Strong organisational and administrative skills.
- Familiarity with Microsoft Word & Excel.
- Excellent communication and interpersonal skills.
- A proactive, positive, and approachable attitude.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Step Into Something Brilliant? If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
Supervisor in City of Westminster employer: Missoma Ltd
Contact Detail:
Missoma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in City of Westminster
✨Tip Number 1
Get to know Missoma inside out! Familiarise yourself with their products, values, and mission. When you walk into that interview, you want to show them you’re not just another candidate; you’re a true Missoma ambassador ready to inspire customers.
✨Tip Number 2
Practice your people skills! As a Supervisor, you’ll be leading a team and engaging with customers. Role-play scenarios with friends or family to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Show off your sales savvy! Prepare examples of how you’ve driven sales in previous roles. Whether it’s through innovative ideas or exceptional customer service, make sure you can demonstrate your impact on the bottom line.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It shows you’re proactive and genuinely interested in being part of the Missoma team.
We think you need these skills to ace Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share why you’re excited about Missoma and how our values resonate with you. This is your chance to show us that you’re not just looking for a job, but a place where you can truly express yourself.
Highlight Your Team Spirit: We’re all about collaboration at Missoma, so make sure to mention any experiences where you’ve worked well in a team. Talk about how you’ve supported others and contributed to a positive environment. We want to see that you’re ready to lift your teammates up!
Be Specific About Your Experience: Don’t just list your previous roles; give us the juicy details! Tell us about your achievements in sales or team leadership, especially in luxury retail. Use numbers or examples to back up your claims – we love a good success story!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Tailor your application to reflect Missoma’s brand voice, and don’t forget to proofread! A polished application shows us you care about the details, just like we do with our jewellery.
How to prepare for a job interview at Missoma Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Missoma's history, values, and product range. Understanding their mission of self-expression through jewellery will help you connect with the brand and demonstrate your passion during the conversation.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated a team, handled challenges, or driven sales. This will show that you can support the Store Manager and inspire your colleagues.
✨Emphasise Customer Experience
Missoma values exceptional customer service, so be ready to discuss how you've created memorable customer moments in previous roles. Share specific instances where you went above and beyond to enhance the shopping experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle feedback. Think about how you would manage a difficult customer or motivate a team member who’s struggling. Practising these scenarios will help you respond confidently.
