At a Glance
- Tasks: Lead the Bicester Village team and enhance customer experiences.
- Company: Missoma is a globally recognised jewellery brand focused on self-expression and sustainability.
- Benefits: Enjoy competitive salary, retail bonuses, generous discounts, and healthcare plans.
- Other info: Contract starts November 2025 for 6 months.
- Why this job: Join a bold, authentic brand that values creativity and teamwork while making a real impact.
- Qualifications: 1+ years in store management or team leadership, ideally in luxury retail.
The predicted salary is between 24000 - 36000 £ per year.
At Missoma, we believe jewellery is more than just an accessory — it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Now, we’re looking for a passionate Assistant Store Manager to help lead our Bicester Village team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.
Contract start: November 2025
Contract length: 6-months
Why You’ll Love Working With Us
At Missoma, we live by three core values:
- Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
What You’ll Be Doing
As Assistant Store Manager, you’ll be a key driver of store success — supporting your Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.
Customer Experience & Shopfloor Excellence
- Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.
- Build lasting relationships with customers, including follow-ups and personalised service.
- Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.
- Handle customer feedback and complaints with empathy and efficiency.
- Use in-store technology to enhance the customer journey.
Team Leadership & Development
- Lead the team in the Store Manager’s absence, ensuring smooth operations and strong communication.
- Support team performance and development through training, coaching, and feedback.
- Help onboard new team members and guide them through our 30/60/90-day induction programme.
- Assist in recruitment and help foster a culture of accountability, positivity, and growth.
Operational Excellence
- Support stock management, deliveries, audits, and inventory processes.
- Help analyse store performance and contribute to action plans that drive results.
- Ensure opening and closing procedures are followed consistently and professionally.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.
- A passion for sales, service, and team development.
- Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.
- Tech-savvy and comfortable using digital tools to support the customer experience.
- A love for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail management bonus scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Lead With Style?
If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery — we’d love to hear from you.
#J-18808-LjbffrAssistant Manager (6 Month FTC) in Oxford employer: Missoma Ltd
At Missoma, we pride ourselves on being an exceptional employer that champions authenticity, collaboration, and entrepreneurial spirit. Working in our vibrant Bicester Village location, you'll enjoy a supportive work culture that values your input and fosters personal growth, alongside competitive benefits such as a retail management bonus scheme, generous staff discounts, and a commitment to sustainability. Join us to lead a passionate team and create memorable customer experiences while growing your career with a brand that truly cares about people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (6 Month FTC) in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Missoma Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Missoma Ltd!
We think you need these skills to ace Assistant Manager (6 Month FTC) in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Missoma Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Missoma Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Missoma Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Missoma Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
