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- Tasks: Lead the Bicester Village team and enhance customer experiences.
- Company: Missoma is a globally recognised jewellery brand focused on self-expression and sustainability.
- Benefits: Enjoy competitive salary, retail bonuses, generous discounts, and healthcare plans.
- Why this job: Join a bold, authentic brand that values creativity and teamwork while making a real impact.
- Qualifications: 1+ years in store management or team leadership, ideally in luxury retail.
- Other info: Contract starts November 2025 for 6 months.
The predicted salary is between 24000 - 36000 ÂŁ per year.
At Missoma, we believe jewellery is more than just an accessory — it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Now, we’re looking for a passionate Assistant Store Manager to help lead our Bicester Village team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.
Contract start: November 2025
Contract length: 6-months
Why You’ll Love Working With Us
At Missoma, we live by three core values:
- Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
What You’ll Be Doing
As Assistant Store Manager, you’ll be a key driver of store success — supporting your Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.
Customer Experience & Shopfloor Excellence
- Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.
- Build lasting relationships with customers, including follow-ups and personalised service.
- Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.
- Handle customer feedback and complaints with empathy and efficiency.
- Use in-store technology to enhance the customer journey.
Team Leadership & Development
- Lead the team in the Store Manager’s absence, ensuring smooth operations and strong communication.
- Support team performance and development through training, coaching, and feedback.
- Help onboard new team members and guide them through our 30/60/90-day induction programme.
- Assist in recruitment and help foster a culture of accountability, positivity, and growth.
Operational Excellence
- Support stock management, deliveries, audits, and inventory processes.
- Help analyse store performance and contribute to action plans that drive results.
- Ensure opening and closing procedures are followed consistently and professionally.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.
- A passion for sales, service, and team development.
- Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.
- Tech-savvy and comfortable using digital tools to support the customer experience.
- A love for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail management bonus scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Lead With Style?
If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery — we’d love to hear from you.
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Assistant Manager (6 Month FTC) employer: Missoma Ltd
Contact Detail:
Missoma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager (6 Month FTC)
✨Tip Number 1
Familiarise yourself with Missoma's brand values and aesthetic. Understanding their commitment to authenticity, collaboration, and entrepreneurship will help you align your responses during interviews and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills and ability to enhance customer experiences. Think about specific situations where you successfully led a team or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 3
Showcase your passion for jewellery and fashion during your interactions. Being genuinely enthusiastic about Missoma's products can set you apart, so consider discussing your favourite pieces or how you would style them when engaging with the team.
✨Tip Number 4
Network with current or former employees of Missoma if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the brand.
We think you need these skills to ace Assistant Manager (6 Month FTC)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Missoma's values and mission. Reflect on how your personal style and beliefs align with their focus on authenticity, collaboration, and entrepreneurship.
Tailor Your CV: Highlight relevant experience in retail management or team leadership, especially in luxury or high-volume environments. Emphasise your passion for sales and customer service, as well as any specific achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the brand. Share specific examples of how you've created memorable customer experiences or developed team members in previous roles.
Showcase Your Tech Savviness: Mention any digital tools or technologies you’ve used in past roles that enhanced customer experiences or improved store operations. This will show that you are comfortable with the tech-savvy aspect of the position.
How to prepare for a job interview at Missoma Ltd
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Missoma and its mission during the interview. Share what you love about their jewellery and how it resonates with your personal style. This will demonstrate that you're not just looking for any job, but that you're genuinely excited about being part of their team.
✨Highlight Your Customer Service Skills
As an Assistant Store Manager, you'll need to create memorable customer experiences. Prepare examples from your past roles where you've gone above and beyond for customers. Discuss how you handle feedback and complaints with empathy, showcasing your ability to maintain a positive shopping environment.
✨Demonstrate Leadership Experience
Be ready to talk about your experience in leading teams, especially in retail settings. Share specific instances where you've trained or developed team members, and how you fostered a culture of accountability and positivity. This will show that you can step up in the Store Manager's absence.
✨Prepare for Operational Questions
Since the role involves stock management and store performance analysis, brush up on your knowledge of these areas. Be prepared to discuss how you've contributed to operational excellence in previous roles, including managing inventory and ensuring smooth opening and closing procedures.
