At a Glance
- Tasks: Drive successful activation and expansion of payment solutions for corporate clients.
- Company: Join Mastercard, a global leader in digital payments and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Be a strategic partner in transforming the payments landscape and making a real impact.
- Qualifications: Experience in commercial payments and strong relationship management skills required.
The predicted salary is between 60000 - 75000 £ per year.
- Manager, Customer Success (Activation), UK
- Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Corporate Solutions Overview
Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization!
In Corporate Solutions, we empower our customers’ businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital‑first experience around the world.
We are disrupting the industry by developing world‑class travel and B2B solutions for our corporate clients around the globe.
Role Purpose
The Customer Success Manager for Corporate Solutions is responsible for driving successful activation, and expansion of new payment flows & products across our large market commercial issuer clients.
The role guides issuers through new growth initiatives, supports post‑launch product deployment, ensures early adoption, and delivers measurable value by aligning capabilities to client business needs.
This individual serves as a strategic partner to issuer stakeholders, helping them operationalize new solutions, lead activation activities, and embed best‑practice usage across their commercial portfolios.
- Key Activities
- Manage end‑to‑end issuer activation programs, support GTM initiatives with internal and external teams, and surface insights that accelerate growth.
- Collaborate across product, services, and account management teams to operationalize activation strategies and ensure alignment.
- Accelerate deal‑to‑$ timelines for new product signings and develop strategies to maximize revenue.
- Execute and support customer engagement plans, with defined revenue opportunities.
- Determine required resources and GTM materials to effectively support clients through the full lifecycle—from onboarding and implementation to activation, adoption, and growth.
- Champion continuous improvement of the client lifecycle, including enhancements to implementation, activation workflows, and early‑stage engagement practices.
- Identify new and innovative use cases for Mastercard commercial solutions and potential new distribution and technology partners.
- Drive thought leadership through marketing, communications, and events engagement.
Requirements
- Strong commercial payments experience and knowledge with experience in the payments or financial services sector, focusing on growth and expansion, market development, and revenue optimization in payments.
- Advanced level understanding of B2B and T&E payment flows, business needs, the purchase‑to‑pay process in large organisations and general card economics.
- Highly collaborative and self‑driven individual who can manage relationships across multiple functional areas.
- Cross‑functional team experience managing multiple, complex projects concurrently, delivering timely results under tight deadlines.
- Experience in consultative sales, relationship management, product commercialization within the financial services or payments industry, preferably with commercial issuing background; understanding of competitive landscape and industry trends is a plus.
- Knowledge and skills using product management tools (e. g., market and product plans, project timelines, marketing research, pricing, business case development).
- Strong interpersonal and leadership skills to influence and build credibility internally and externally; team‑oriented, collaborative, diplomatic, and flexible.
- Personal presence and ability to clearly communicate compelling messages to senior management and business partners both internally and externally.
- Ability to embrace complexity but deliver and articulate simplicity.
- Experience using relevant Microsoft Office programs and ability to create deliverables on a timely basis (e. g., Excel, Power Point, Access).
- Bachelor’s degree in business, marketing, or a related field. Fluency in English with other languages highly preferable.
- Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks carry an inherent risk to the organization.
Every person working for or on behalf of Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- #J-18808-Ljbffr
Manager, Customer Success (Activation), UK in London employer: Mission
At Mission+, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within the financial services sector. Located in a vibrant area, we provide a supportive environment where your contributions directly impact our service delivery excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Success (Activation), UK in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Mission. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Manager, Customer Success (Activation), UK in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Mission.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Mission's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Mission
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Mission.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Mission will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Mission employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
