Technical Business Analyst

At Mission, we unite talented underwriters, smart infrastructure, and capital to launch and scale specialist MGAs. Our model gives brokers instant access to sharp, responsive underwriting teams who deliver tailored solutions without the red tape.

We are looking for a Technical Business Analyst to join our Mission UK/Europe Digital and Technology team, providing creative digital and technology services to our team of underwriters. You will work with an amazing team to shape the future of our underwriting business. As a Technical Business Analyst, you will provide support to multiple complex projects, guide our BA team in solution design, help develop best practices, and develop relationships across multiple vendors. The role will span the breadth of Mission's digital solutions, covering new implementations, vendor integrations, and assisting the support function.

Reporting to the Technical Lead, you will be responsible for:

• Ensuring all changes are constructed to develop a scalable, maintainable, and stable system.
• Identifying and analysing challenges at play, designing innovative solutions to implement digital, technology, and operational processes.
• Reviewing complex solution proposals from the BA team to ensure that the changes are constructed in an appropriate manner.
• Identifying, investigating, and triaging complex issues, using a combination of both technical and business experience.

You will need to be comfortable working in a start-up, fast-paced environment. You will need to have technical awareness and the ability to understand and work across multiple disciplines.

What you’ll be doing:

• Effective requirement elicitation, elaboration & analysis, using workshops & other methods.
• Conduct in-depth analysis utilising a range of techniques and processes to define, articulate, and document requirements to support development and project delivery.
• Recommend cost-effective solutions that deliver value and benefit across the business, to our customers and stakeholders.
• Identify opportunities and potential risks associated with your recommendations.
• Work with team members to create and deliver technology applications, processes, and products to fit the business end-to-end current requirements and future enhancements.
• Actively suggest & investigate potential risks or impacts from proposed changes.
• Cultivate and maintain relationships with internal and external stakeholders to identify emerging trends, needs, and opportunities to provide distinctive value and outcomes from the services and data.
• Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in bringing technology to bear on business problems and procedures.
• Conduct testing of software implementations & system updates.
• Facilitate continuous engagement with end users and other stakeholders to ensure requirements and deliverables remain relevant to changing needs.

Qualifications:

• 3+ years of Technical Business Analyst experience.
• Experience in system configuration, including experience of code review processes.
• Insurance knowledge – understands the fundamentals of acquiring and administering commercial insurance and claims processes/services.
• Knowledge of business key performance indicators (KPIs) with a preference in KPIs for the risk, insurance, and claims industry.
• Technology – working knowledge of insurance technology & experience implementing technical solutions, including API calls and complex rating programs.
• Communication – excellent communication and collaboration skills required, to effectively work with a variety of partners. Be confident in presenting, running workshops, writing documentation.

Preferred Qualifications:

• A 2:1 or above (or equivalent) degree in Mathematics, Physics, Statistics, Data Science, Economics, Engineering or a related STEM field.
• Experience using a range of project methodologies (agile, waterfall).
• Client-facing experience.
• Experience leading project implementations, bringing together multiple workstreams & managing stakeholders.
• Must enjoy a startup environment; we are a small, although growing, team.
• Must have a can-do attitude.
• You are flexible in your working style and enjoy working between IT, Operations, and Underwriting teams.
• You are self-motivated.
• You are happy to work independently, organise your time/work, and effectively work in collaboration with others.

Additional Information:

This is a hybrid position; attendance to our London office will be required on a regular basis (2 days per week). You must live in the United Kingdom and be authorized to work in the United Kingdom without requirement of employment sponsorship/visa.