MGA Delivery Manager

About the role

We're looking for a hands-on MGA Delivery Manager to play a pivotal role in building, launching and scaling MGAs across our platform, partner network and distribution channels. This is far more than a traditional project management role. You'll work closely with Account Directors, underwriting, operations, digital teams and external partners to turn commercial opportunities into live products, operationally ready businesses and scalable solutions.

A key aspect of the role is partnering closely with Account Directors. Whilst Account Directors retain ownership of the MGA relationship, commercial strategy and growth agenda, the MGA Delivery Manager will be responsible for coordinating and delivering the initiatives, projects and operational activities required to bring those plans to life. The role acts as the bridge between strategy and execution, ensuring opportunities are translated into successful business outcomes.

If you're someone who enjoys taking ownership, solving problems, working across multiple stakeholders and seeing initiatives through from concept to launch, this role offers genuine breadth, visibility and impact.

Roles & Responsibilities

• Partnering with Account Directors: Work alongside Account Directors, who retain overall responsibility for MGA relationships, commercial performance and growth strategies. Act as the delivery and implementation partner to Account Directors, helping turn opportunities, commitments and strategic objectives into completed outcomes. Coordinate and drive the initiatives, projects, onboarding activities and operational changes required to support MGA growth. Provide hands-on support across new MGA launches, product development, broker onboarding, operational improvements and partner implementations.
• MGA Build, Onboarding & Growth: Lead the onboarding and launch of new MGAs, products and schemes. Ensure systems, reporting, operational processes and partner arrangements are in place ahead of launch. Support the onboarding of brokers, capacity providers and distribution partners. Help build scalable MGA businesses that are positioned for long-term growth.
• Business Delivery & Implementation: Take ownership of delivery across a range of business and operational initiatives. Coordinate stakeholders across underwriting, operations, compliance, finance and external partners. Identify and remove blockers to keep delivery on track.
• Operational Readiness: Coordinate all activities required to support successful launches. Ensure processes, documentation, reporting and governance requirements are in place. Ensure operational teams are equipped to support new business from day one.
• Change & Continuous Improvement: Gather business requirements and identify opportunities to improve processes and customer outcomes. Work with internal and external suppliers to implement changes effectively. Prioritise enhancements that improve efficiency, scalability and service delivery. Support testing, implementation and adoption of new processes and solutions. Drive continuous improvement across MGA operations and trading performance.
• Insurance Platform Delivery: Deliver change across insurance platforms and policy administration systems including Acturis, Open GI, ICE, Guidewire, Origami or similar. Support product configuration, underwriting rules, workflows and digital trading journeys. Coordinate testing, releases, defect resolution and implementation activities. Identify opportunities to improve automation and straight-through processing.
• Data, MI & Performance Insight: Produce and analyse management information and trading performance data. Monitor submission, conversion, premium and distribution performance. Support Account Directors with insight to identify growth opportunities and areas for improvement. Use data and performance trends to support business planning and decision-making.

Qualifications

Essential

• Experience working within insurance, ideally with an MGA, broker, insurer or delegated authority business.
• Strong business delivery, implementation or operational project experience.
• Excellent stakeholder management and relationship-building skills.
• Ability to coordinate multiple initiatives and priorities simultaneously.
• Strong organisational skills and attention to detail.
• Commercial awareness and an ability to understand how MGA businesses operate.
• Proven ability to take ownership and drive outcomes.

Desirable

• Experience supporting MGA launches, scheme implementation or delegated authority arrangements.
• Knowledge of insurer, broker and capacity provider relationships.
• Understanding of bordereaux, reporting and operational governance.
• Experience working with insurance platforms such as Acturis, Open GI, ICE, Guidewire, Origami or similar.
• Experience working with third-party suppliers and service providers.

About You

Someone who enjoys building businesses, not just running projects. You'll be commercially minded, highly organised and comfortable working across multiple stakeholders. You'll enjoy bringing people together, turning ideas into action and helping create successful MGAs from the ground up. This is a role for someone who wants to be at the centre of launching and growing MGA businesses rather than sitting solely within technology or project delivery.

Additional Information

This is a remote position. Planned, in-office activities will be required. You must live in the UK and be authorized to work in the UK without requirement of employment sponsorship/visa. Mission is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.