Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in onboarding and maximise their use of the Wheelhouse platform.
- Company: Join Mission Underwriters, a leading insurtech company with a collaborative culture.
- Benefits: Enjoy competitive pay, 401K match, paid holidays, and educational assistance.
- Why this job: Make a direct impact on customer success in a fast-paced, innovative environment.
- Qualifications: 3-5 years in Customer Success or Product Enablement, preferably in SaaS or insurtech.
- Other info: Remote work with occasional in-office activities; must be US-based.
The predicted salary is between 36000 - 60000 £ per year.
At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best: underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimising disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.
What We Offer
- 401K, 401K Match
- Life and Disability Benefits
- 11 Paid Holidays
- Employee Discounts
- Employee Assistance Program
- Educational Assistance Program
- Employee Referral Program
About the role
We are seeking a Lead Product Enablement Analyst to join our team supporting Wheelhouse, Talage’s submission management platform. This role is primarily focused on ensuring the success of our customers—from onboarding to ongoing support—while also enabling them to get the most value from the Wheelhouse platform. In addition, this role will play a key part in working with Insurance Carriers to support the implementation and maintenance of integrations, ensuring stability, efficiency, and alignment with carrier requirements. This is a highly collaborative role, partnering with Sales, Engineering, Product, Carriers, and external distribution partners to ensure customer goals are met and integrations are seamless. The ideal candidate is customer-focused, proactive, and thrives in a fast-paced, solution-oriented environment.
What you’ll do
Customer Success & Onboarding
- Assist with onboarding for new customers, ensuring a smooth and successful adoption of Wheelhouse.
- Act as the primary point of contact for customers, providing guidance, training, and ongoing support.
- Monitor customer usage and health, proactively identifying opportunities to improve adoption and satisfaction.
- Gather and share customer feedback with Product and Engineering teams to influence product enhancements.
Product Enablement
- Develop and deliver training, documentation, and best practices to help customers and internal teams succeed.
- Act as a subject matter expert on Wheelhouse, helping customers maximise platform value.
- Support Sales with pre-sales demos, solution overviews, and onboarding planning.
- Partner with insurance carriers and internal teams to facilitate the implementation of new integrations.
- Assist in maintaining and optimising existing carrier integrations to ensure stability and accuracy.
- Troubleshoot customer or carrier-reported integration issues, collaborating with Engineering for resolution.
- Communicate integration updates and requirements to internal stakeholders and customers.
Cross-Functional Collaboration
- Work closely with Sales to ensure a seamless transition from prospect to customer.
- Collaborate with Product and Engineering to prioritise customer and carrier needs, ensuring the platform meets market demands.
- Partner with external carriers and distribution partners to strengthen relationships and drive customer success.
Qualifications
- 3–5+ years in Customer Success, Client Services, or Product Enablement, preferably in SaaS or insurtech.
- Experience managing customer onboarding, adoption, and retention programs.
- Familiarity with insurance agency and carrier workflows (distribution, quoting, binding, integrations) strongly preferred.
- Comfortable working with technical teams and understanding integrations at a high level.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage multiple priorities and proactively address customer and carrier needs.
Why Mission
- Direct impact on the success and growth of a leading insurtech platform.
- Collaborative, supportive, and fast-paced environment.
- Competitive compensation, benefits, and opportunities for professional growth.
Working Conditions
- Requires a quiet work environment with regular sitting at a computer for extended periods of time.
- Regular use of hands and fingers.
- Frequent talking or hearing.
- Vision requirements: Close, distance, colour, peripheral, focus and depth perception.
Additional Information
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year). You must live in the United States and be authorised to work in the United States without requirement of employment sponsorship/visa.
Lead Product Enablement Analyst employer: Mission Underwriting Managers
Contact Detail:
Mission Underwriting Managers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Enablement Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurtech space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your elevator pitch down to a fine art. When you meet someone, you want to quickly convey who you are, what you do, and why you're the perfect fit for roles like the Lead Product Enablement Analyst. Keep it concise and engaging!
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Show your enthusiasm and let them know why you’re keen on joining their team.
✨Tip Number 4
Prepare for interviews by researching the company and its products. Understand how the Wheelhouse platform works and think about how you can contribute to customer success. Being knowledgeable will set you apart from the competition!
We think you need these skills to ace Lead Product Enablement Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Product Enablement Analyst role. Highlight your experience in customer success and product enablement, especially in SaaS or insurtech, to show us you’re the perfect fit!
Showcase Your Skills: Don’t just list your skills—demonstrate them! Use specific examples from your past roles that showcase your problem-solving abilities and how you've successfully managed customer onboarding and support.
Be Personable: We love a bit of personality! When writing your application, let your enthusiasm for the role shine through. Show us why you’re passionate about helping customers succeed and how you can contribute to our collaborative environment.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to see your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Mission Underwriting Managers
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the Wheelhouse platform and its features. Familiarise yourself with how it benefits customers and enhances their experience. This will help you demonstrate your expertise and show that you're ready to support customer success from day one.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully onboarded customers in the past. Highlight your proactive strategies for improving customer satisfaction and adoption rates. This will illustrate your ability to thrive in a customer-focused role and align with Mission Underwriters' goals.
✨Collaborate Like a Pro
Since this role involves cross-functional collaboration, think of instances where you've worked closely with sales, engineering, or product teams. Be ready to discuss how you facilitated communication and ensured everyone was aligned towards common goals. This will showcase your teamwork skills and adaptability.
✨Be Ready to Tackle Technical Questions
Brush up on your understanding of integrations and technical workflows related to insurance agencies and carriers. Prepare to discuss how you've managed integration issues in the past and your approach to troubleshooting. This will demonstrate your comfort level with technical aspects and your problem-solving abilities.
