Account Director

We empower world-class talent to build standout MGAs. From concept to market, Mission provides a 360-degree service that helps MGAs deliver consistent, reliable results for brokers and clients. We customise our approach to each MGA’s specific needs, while maintaining operational independence and financial autonomy. In a nutshell, our MGAs do the underwriting and distribution, and we do everything else. What We Offer: Private Medical Insurance via Bupa and access to JAAQ at Work a video platform designed to support your overall wellbeing Group Life Insurance 4 x annual salary Pension Scheme - salary sacrifice employer 5% contribution Global Travel Insurance 28 days annual leave and an additional day off for your birthday Company paid parental leave Discretionary bonus scheme Remote first About the role As Account Director, you will be the day-to-day partner for the MGAs in your portfolio, accountable for delivering the initiatives that help them grow. You will work closely with MGA CEOs, Founders and their underwriters. You will help shape the MGA strategy, business plan and, most importantly, you will be the person who helps them make it happen. Delivering initiatives aligned with the business plan is how you will support growth, profitability and partner confidence. You will support each MGA from onboarding through to scale. You will work hand in hand with Mission’s specialists in finance, digital, marketing, compliance and distribution to achieve shared goals on behalf of the MGA. Mission works as a matrix: specialists in capacity, distribution, eTrading, data/MI, finance, compliance and marketing, but you remain the MGA’s main point of contact. You will partner with the wider team and MGA Delivery Managers to launch new MGAs well and take them into BAU once stable. You will inherit a portfolio of MGAs that is well governed, commercially disciplined and growing, applying industry standards and best practice and challenging where performance or controls fall short. You will build strong relationships with MGAs, Mission’s digital team, vendors, carriers and other partners, advocating for both Mission and the MGA as necessary, and escalating risks and decisions to Mission leadership early. Your portfolio will sit within one of Mission’s MGA pathways (Partners Club, Core MGA or Specialty), with portfolio size and intensity varying by complexity. You are focused, driven and committed to helping your MGAs grow. You will have experience in insurance underwriting, broking, operations or related fields, along with the ability to build strong relationships at CEO and board level. Credibility with senior stakeholders, commercial judgement and clear communication are essential, along with the analytical rigour to challenge performance and inform decisions. What you'll do Commercial Delivery and business planning Deliver the initiatives that support commercial outcomes for each MGA, including GWP against budget, profitability (EBITDA and net retained income), fee income and Mission’s fee/value case. Work with the MGA CEO to develop a medium- and long-term roadmap of growth and monitor performance over time, agreeing the business plan with Sales, Finance and the MGA and owning delivery of the initiatives that support it. Spot underperformance early and agree the right response with the MGA, from performance reviews to strategic resets. Relationships and governance Lead the relationship between the MGA and Mission. Provide a key point of contact for the MGA to raise and resolve escalations and ad hoc queries, escalating to Mission leadership where needed. Maintain a clear understanding of the MGA’s needs and Mission’s agreed service offering. Keep the MGA and Mission’s strategic objectives aligned. Set and chair the governance rhythm with each MGA (performance meetings, monthly reporting and MI), holding both the MGA and Mission to account against the plan and tracking partner satisfaction and retention. Act as the main contact between the MGA and all Mission functions (including Digital, IT, Marketing, Finance