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- Tasks: Lead insurance operations, ensuring smooth processes and exceptional service delivery.
- Company: Join Mission UK & EU, a diverse and inclusive insurance company.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the insurance industry while collaborating with dynamic teams.
- Qualifications: Experience in insurance operations and strong communication skills required.
- Other info: Enjoy occasional international travel and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Insurance Operations Lead role at Mission UK & EU. The Operations Lead supports the Operations Manager in delivering efficient, compliant, and high-quality operational services to our MGAs. The role focuses on day‑to‑day coordination, execution, and continuous improvement of operational processes, ensuring exceptional service delivery, smooth collaboration with internal teams and outsourced partners, and adherence to established standards and procedures. The role also includes taking ownership of MGA onboarding, taking responsibility for the performance and service delivery of RSP, and occasional international travel.
Essential Functions
- Support the Operations Manager in the day‑to‑day running of operational activities across new existing MGAs.
- Take ownership of MGA onboarding, ensuring operational processes are implemented within required timeframes.
- Take responsibility for performance and service delivery of RSP.
- Provide hands‑on operational support, guidance, and subject‑matter expertise where required.
- Coordinate and manage task workflows to meet service level agreements and maintain balanced resource allocation across teams.
- Oversee agency management activities ensuring compliance with regulatory requirements.
- Oversee credit control activities maintaining aged debt at an appropriate level.
- Work closely with the outsourced services team to identify activities suitable for offshoring in alignment with business priorities.
- Deliver training and process knowledge to outsourced colleagues, ensuring consistency and quality in service delivery.
- Review and maintain operational process documentation to ensure accuracy and efficiency.
- Act as a liaison between internal teams and outsourced partners, responding to queries, escalating issues where required, and maintaining strong working relationships.
- Support the Operations Manager in maintaining and embedding operational standards, controls, and procedures across all lines of business.
- Participate in Service Review Meetings and MGA service/performance meetings, contributing operational insights and supporting performance tracking.
- Assist in implementing process improvements and automation opportunities identified by the Operations Manager or wider business.
- Support training and development initiatives for operational team members, ensuring skills and knowledge remain up to date.
- Build and maintain effective relationships with MGAs, internal departments (Finance, Compliance, Underwriting), and third‑party providers.
- Handle internal and external queries efficiently and professionally, maintaining a focus on client service excellence.
- Communicate updates and operational information clearly to relevant stakeholders, supporting transparency and issue resolution.
- Undertake international travel up to 10% of the role, including two annual trips to India and one trip to Washington, as required.
Preferred Technical Skills
- Strong experience in insurance operations, ideally within an MGA, insurer, or delegated authority environment.
- Good understanding of insurance operational processes including credit control, reconciliation, and agency management.
- Experience coordinating work with outsourced or offshore service teams.
- Strong communication and stakeholder management skills.
- Highly organised, detail‑oriented, and proactive with the ability to manage multiple priorities.
- Comfortable working in a fast‑paced, evolving environment with a focus on continuous improvement.
- Proficient in Microsoft Office and operational management systems.
This is a remote position. Planned, in‑office activities may be required on occasion (typically 2-4x per year). You must live in the UK and be authorized to work in the UK without requirement of employment sponsorship/visa. Mission Underwriters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Insurance
Insurance Operations Lead employer: Mission UK & EU
Contact Detail:
Mission UK & EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with MGAs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their processes and challenges, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your communication skills. As an Operations Lead, you'll need to liaise with various teams. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Insurance Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Operations Lead role. Highlight your experience in insurance operations, especially with MGAs, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with our needs, particularly in operational processes and stakeholder management.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, demonstrate how you've effectively managed relationships in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mission UK & EU
✨Know Your Insurance Operations
Make sure you brush up on your knowledge of insurance operations, especially within an MGA context. Understand the key processes like credit control and agency management, as these will likely come up in conversation.
✨Showcase Your Coordination Skills
Be ready to discuss your experience in coordinating tasks and managing workflows. Prepare examples that highlight how you've successfully balanced multiple priorities and ensured service level agreements were met.
✨Demonstrate Strong Communication
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of instances where you've effectively communicated updates or resolved issues, as this will showcase your stakeholder management skills.
✨Emphasise Continuous Improvement
The role focuses on process improvement, so come prepared with ideas or examples of how you've implemented changes in previous roles. This shows you're proactive and committed to enhancing operational efficiency.
