At a Glance
- Tasks: Deliver outstanding customer service and coordinate vehicle repairs in a dynamic automotive environment.
- Company: Join a market-leading automotive business that values its people and offers career growth.
- Benefits: Enjoy 25 days annual leave, free training, bonuses, and a supportive work culture.
- Other info: Full training provided, with opportunities for professional development and a fun team atmosphere.
- Why this job: Be the vital link between customers and the workshop, making a real impact on their experience.
- Qualifications: Passion for customer service and strong communication skills; experience is a plus but not essential.
The predicted salary is between 25688 - 27500 £ per year.
Location: Newark
Hours: Monday - Friday, 8:00am - 5:00pm (1-hour unpaid lunch) Saturday Working: Alternate Saturdays, 8:00am - 12:00pm (included within salary)
Why Join Us? We believe great people deserve great rewards. As part of our team, you'll benefit from:
- 25 days annual leave plus bank holidays, increasing with length of service
- Fully funded manufacturer training with clear career progression opportunities
- Free company uniform
- Team Social Bonus based on overall branch performance
- Joining bonus (Terms & Conditions apply)
- Refer-a-Friend bonus scheme
- Long service awards, including additional pay, annual leave and enhanced pension contributions
- Company pension scheme with increased contribution options
- Employee Assistance Programme, including access to doctors and wellbeing support for you and your family
- Employee benefits platform offering retail discounts, household savings and employee support
- Life insurance (Death in Service benefit)
- Free on-site parking
- Complimentary hot drinks, seasonal treats and staff shopping vouchers
About the Role We're looking for a customer-focused Service Advisor to join our Service Team in Newark. This is a key position within the business, acting as the vital link between our customers and workshop team. You'll be responsible for delivering an outstanding customer experience by accurately gathering information, understanding customer requirements and ensuring work is planned efficiently. You'll keep customers updated throughout the repair process while coordinating with internal departments to ensure work is completed smoothly and on time. This is an excellent opportunity for someone who enjoys building relationships, solving problems and being part of a professional and supportive team.
Key Responsibilities:
- Provide exceptional customer service from initial enquiry through to vehicle collection.
- Accurately capture customer information and create detailed work order summaries.
- Schedule workshop activity and prioritise jobs effectively.
- Liaise with technicians and internal departments to coordinate repairs and servicing.
- Keep customers informed with regular updates on vehicle progress.
- Build long-term customer relationships based on trust, professionalism and reliability.
- Maintain a clean, organised and professional working environment.
- Follow all company Health & Safety procedures.
- Attend manufacturer and company training as required.
About You We're looking for someone who is:
- Passionate about delivering excellent customer service.
- An excellent communicator with strong listening and questioning skills.
- Organised with good planning and scheduling abilities.
- Confident using computer systems and learning new software.
- Professional, dependable and able to build strong working relationships.
- Calm under pressure with excellent attention to detail.
- Committed to maintaining high standards of customer care and teamwork.
Previous experience in a Service Advisor or customer service role within the automotive, transport or engineering sectors would be advantageous, but full training will be provided for the right candidate. A full UK driving licence is preferred, although not essential.
Apply Today If you're looking to join a market-leading business that invests in its people, offers genuine career progression and values exceptional customer service, we'd love to hear from you.
Service Advisor in Newark employer: Mission Resourcing Ltd
Join our dynamic team in Newark as a Service Advisor, where we prioritise your growth and well-being. With a supportive work culture that values exceptional customer service, you'll enjoy comprehensive benefits including 25 days of annual leave, fully funded training, and a robust pension scheme. Our commitment to employee development and a positive work environment makes us an outstanding employer for those seeking a rewarding career in the automotive industry.
