At a Glance
- Tasks: Provide 2nd line IT support and ensure systems run smoothly across all venues.
- Company: Join Mission Mars, a vibrant hospitality business in Manchester.
- Benefits: Competitive salary, up to 30% bonus, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on customer service and teamwork.
- Why this job: Be part of a dynamic team and make a real impact on IT services.
- Qualifications: Strong technical skills and excellent communication abilities required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Office Based, Mission Mars Support Centre - Manchester City Centre (with travel to sites as required)
Reporting To: IT Manager
Salary: £30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly)
Role Overview
We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues, ensuring systems remain operational and colleagues receive excellent IT support. You will provide 2nd line support across a range of systems, applications, devices, and network infrastructure, helping to maintain reliable IT services within a fast-paced and customer-focused business. This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a guest focused hospitality environment where service continuity is essential.
Key Responsibilities
- Provide 2nd line support for hardware, software, networking, and business applications.
- Support desktop, laptop, mobile, EPOS, printer, and peripheral devices.
- Diagnose and resolve Microsoft 365, Windows, and user account issues.
- Maintain and support Active Directory, Azure AD, and group policies.
- Assist with server administration, patching, and system monitoring.
- Support telephony and communications systems.
- Support hospitality-specific systems including: EPOS systems, Booking and reservation platforms, Food delivery services.
- Ensure business-critical systems remain operational during trading hours.
- Liaise with third-party vendors for issue resolution and maintenance.
- Manage support tickets within agreed SLAs.
- Document fixes, procedures, and troubleshooting steps.
- Escalate major incidents appropriately.
- Provide excellent customer service to non-technical users.
- Build positive relationships with operational teams and site managers.
Manchester - 2nd Line IT Support Analyst employer: Mission Mars
At Mission Mars, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Manchester City Centre. Our culture is rooted in collaboration and customer focus, providing ample opportunities for professional growth and development within the IT sector. With competitive salaries, performance bonuses, and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally while contributing to a vibrant hospitality experience.
