At a Glance
- Tasks: Lead shifts, create unforgettable guest experiences, and ensure smooth operations.
- Company: Join the vibrant team at Albert's Schloss, part of Mission Mars.
- Benefits: Competitive salary, up to 32% bonus, 50% off at venues, and mental health support.
- Other info: Enjoy a fun culture with opportunities for growth and development.
- Why this job: Be a key player in delivering exceptional hospitality and making memorable moments.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 35000 - 39000 £ per year.
Location: Albert's Schloss Birmingham
Salary: £35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)
At Albert's Schloss, we believe unforgettable guest experiences start with passionate people, brilliant energy, and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service, champion hospitality standards, and help create exceptional moments for every guest who walks through our doors. This role is perfect for someone who thrives in a fast‑paced hospitality environment, has experience managing guest experience, is a whizz at reports and data and loves leading teams from the front, taking pride in making venues run smoothly, safely, and successfully.
What You’ll Be Doing
- Guest Experience & Service
- Lead busy shifts as the acting Duty Manager, creating a positive and energetic atmosphere for guests and teams alike
- Drive exceptional guest experiences through high standards of service and floor presence
- Monitor guest feedback, resolve complaints professionally, and identify opportunities for improvement
- Support venue‑wide initiatives focused on enhancing service quality and guest satisfaction
- Operational Excellence
- Ensure all operational procedures, compliance checks, and cash handling processes are completed accurately
- Carry out operational audits and maintain high standards across the venue
- Support with managing PDQ systems, cash office reconciliation, and compliance administration
- Maintain excellent standards of cleanliness, organisation, and safety throughout the venue
- Team Leadership
- Lead, coach, and motivate the team during shifts
- Support the development of junior managers and supervisors
- Foster a culture of professionalism, accountability, and continuous improvement
- Be a visible and approachable leader for both guests and team members
- Sustainability & Standards
- Champion sustainable working practices within the venue
- Support environmental initiatives and help reduce operational waste
- Ensure safety and security procedures are followed, including lost property management and venue security standards
What We’re Looking For
- Previous experience in a hospitality management or supervisory role
- A confident and hands‑on leader who leads by example
- Strong organisational and problem‑solving skills
- Excellent communication and guest service skills
- Experience handling guest feedback and resolving issues positively
- Comfortable working in a fast‑paced, high‑volume environment
- A passion for hospitality and creating memorable experiences
Rewards for your hard work
- Competitive salary of £35,000–£39,000 per annum (depending on experience)
- Bonus – earn up to 32% of annual salary (paid quarterly)
- Guest experience monthly bonus
- 50% off at all Mission Mars venues for you and friends
- Workplace pension scheme
- Industry‑leading training through Mission Mars Hospitality Management Academy
- Invitations to major events including our annual Christmas Party & Awards, Summer BBQ and Annual Managers Conference
- 24/7 access to free, confidential mental health and wellbeing support
- An independent culture where your ideas genuinely matter
Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive, exciting workplaces. If you need any reasonable adjustments during the recruitment process, contact us at careers@wearemissionmars.com.
Duty Manager - Guest Experience employer: Mission Mars
At Albert's Schloss Birmingham, we pride ourselves on fostering a vibrant and inclusive work culture where passionate individuals can thrive. As a Duty Manager, you'll enjoy competitive pay, generous bonuses, and extensive training opportunities, all while leading a dynamic team dedicated to delivering exceptional guest experiences. With a commitment to sustainability and employee wellbeing, we ensure that your contributions are valued and that you have the support needed to grow in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Guest Experience
✨Tip Number 1
Get to know the venue! Before your interview, pop into Albert's Schloss and soak up the atmosphere. Chat with staff and guests to get a feel for the vibe. This will help you show your passion for creating unforgettable experiences during your interview.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or resolved guest complaints. Be ready to share these examples in your interview to demonstrate your hands-on approach and problem-solving skills.
✨Tip Number 3
Show off your data skills! Since the role involves reports and operational audits, be prepared to discuss how you've used data to improve guest experiences in the past. This will highlight your analytical side and commitment to operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mission Mars family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Duty Manager - Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable moments for guests or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about guest experiences.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your relevant experience and skills without unnecessary fluff. Remember, we’re busy too!
Tailor Your Application:Make sure to customise your application for the Duty Manager role. Highlight your previous management experience in hospitality and how it aligns with our focus on guest experience. Show us why you’re the perfect fit for Albert's Schloss!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Albert's Schloss!
How to prepare for a job interview at Mission Mars
✨Know the Venue Inside Out
Before your interview, make sure you research Albert's Schloss thoroughly. Familiarise yourself with their menu, atmosphere, and any recent events or initiatives. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive environment, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific scenarios where you've turned a negative experience into a positive one. This will demonstrate your capability to maintain high service standards under pressure.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for creating memorable guest experiences. Share personal stories or experiences that highlight your love for the hospitality industry. This passion can set you apart from other candidates and resonate well with the interviewers.
