At a Glance
- Tasks: Lead reservations, manage bookings, and create unforgettable guest experiences.
- Company: Join the vibrant team at Albert’s Schloss Birmingham, part of the award-winning Mission Mars group.
- Benefits: Enjoy 50% off at all venues, loyalty bonuses, and access to mental health support.
- Other info: Opportunities for training, development, and exciting trips await you!
- Why this job: Be part of a fun, dynamic environment where your ideas truly matter.
- Qualifications: Experience in sales or events, excellent communication skills, and a passion for hospitality.
The predicted salary is between 30000 - 31000 £ per year.
We are looking for a hardworking, talented and experienced individual to join our Sales team at Albert’s Schloss Birmingham, as our new Reservations Manager. If you’re organised, commercially minded and love creating incredible experiences for guests, this could be the role for you!
What you’ll be doing:
- Reactive Business: Lead the work on reactive incoming business via the website, phone and Outlook, responding to enquiries and converting opportunities into bookings.
- Corporate Business: Support the Sales Manager with larger event enquiries, helping to convert corporate and agency business.
- Phone Calls: Take the lead on managing incoming phone calls, ensuring every guest receives a warm, professional and knowledgeable experience.
- Upsells: Increase spend per head on confirmed bookings by confidently upselling packages, pre-orders, experiences and bolt-ons.
- Event Management: Ensure every booking is organised correctly, considering allocations, pre-orders, run sheet notes and all relevant information to ensure a smooth handover to the Operations team.
- Showcases: Alongside the Sales Manager, support with seasonal corporate showcases and other sales events to showcase everything Albert’s Schloss Birmingham has to offer.
- FAM Trips: Support the wider Sales team with agency and corporate venue FAM trips, helping to showcase our venue and experience.
- Off-Peak Shifts: Collaborate with the wider Albert’s Schloss Birmingham team by working evening and weekend shifts when required.
Who we need:
- Previous experience in a senior sales, reservations or events role is essential, ideally from a hospitality or similar background.
- Experience in B2B and corporate/agency account management.
- A genuine love for hospitality and a desire to go above and beyond for our guests and clients.
- Highly organised, commercially minded and computer literate.
- Excellent communication and written skills.
- Experience using the Collins booking system is desirable.
- An excellent phone manner and confidence speaking with a wide range of clients.
- Someone who thrives in a fast-paced environment and can keep calm, organised and positive when things get busy.
Rewards:
- 50% off at all Mission Mars venues for you and your friends.
- Dreams Machine – have a dream? Enter our Dreams Machine for a chance to win money to help make it happen!
- Loyalty bonus scheme.
- Invitations to big parties, including our Christmas awards ceremony, summer BBQ and football tournament.
- 24/7 access to free, confidential and specialist mental health and wellbeing support.
- Training and development programme with over 38 courses for various roles and levels.
- Annual workshops at exciting (secret) locations.
- Trips away to UK and overseas-based partners to enhance your knowledge (and sometimes just for fun…).
- An independent culture where your ideas matter.
We will aim to respond to all applicants within 7 days. If you are successful, you will be contacted about an interview. At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know at careers@wearemissionmars.com.
Birmingham - Reservations Manager employer: Mission Mars
Mission Mars is an excellent employer, offering a vibrant and dynamic work environment in the heart of Manchester. With a strong focus on employee growth, you will find genuine progression opportunities alongside fantastic perks such as a 50% discount across all venues and complimentary meals after shifts. Join our passionate team and be part of a 'World Class' business that values your contributions and fosters a lively service experience.
StudySmarter Expert Advice🤫
We think this is how you could land Birmingham - Reservations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mission Mars. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mission Mars
Don't be shy about reaching out to Mission Mars directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Birmingham - Reservations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mission Mars and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mission Mars
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
