At a Glance
- Tasks: Lead shifts, create exceptional guest experiences, and ensure operational excellence.
- Company: Join the vibrant team at Albert's Schloss Birmingham.
- Benefits: Competitive salary, up to 32% bonus, and 50% off at all venues.
- Other info: Enjoy industry-leading training and a culture where your ideas matter.
- Why this job: Be a key player in delivering unforgettable moments for guests.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 35000 - 39000 £ per year.
Location: Albert's Schloss Birmingham
Salary: £35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)
At Albert's Schloss, we believe unforgettable guest experiences start with passionate people, brilliant energy, and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service, champion hospitality standards, and help create exceptional moments for every guest who walks through our doors.
This role is perfect for someone who thrives in a fast‑paced hospitality environment, has experience managing guest experience, is a whizz at reports and data and loves leading teams from the front, taking pride in making venues run smoothly, safely, and successfully.
What You’ll Be Doing
- Lead busy shifts as the acting Duty Manager, creating a positive and energetic atmosphere for guests and teams alike
- Drive exceptional guest experiences through high standards of service and floor presence
- Monitor guest feedback, resolve complaints professionally, and identify opportunities for improvement
- Support venue‑wide initiatives focused on enhancing service quality and guest satisfaction
- Ensure all operational procedures, compliance checks, and cash handling processes are completed accurately
- Carry out operational audits and maintain high standards across the venue
- Support with managing PDQ systems, cash office reconciliation, and compliance administration
- Maintain excellent standards of cleanliness, organisation, and safety throughout the venue
- Lead, coach, and motivate the team during shifts
- Support the development of junior managers and supervisors
- Foster a culture of professionalism, accountability, and continuous improvement
- Be a visible and approachable leader for both guests and team members
- Champion sustainable working practices within the venue
- Support environmental initiatives and help reduce operational waste
- Ensure safety and security procedures are followed, including lost property management and venue security standards
What We’re Looking For
- Previous experience in a hospitality management or supervisory role
- A confident and hands‑on leader who leads by example
- Strong organisational and problem‑solving skills
- Excellent communication and guest service skills
- Experience handling guest feedback and resolving issues positively
- Comfortable working in a fast‑paced, high‑volume environment
- A passion for hospitality and creating memorable experiences
Rewards for your hard work
- Competitive salary of £35,000–£39,000 per annum (depending on experience)
- Bonus – earn up to 32% of annual salary (paid quarterly)
- Guest experience monthly bonus
- 50% off at all Mission Mars venues for you and friends
- Workplace pension scheme
- Industry‑leading training through Mission Mars Hospitality Management Academy
- Invitations to major events including our annual Christmas Party & Awards, Summer BBQ and Annual Managers Conference
- 24/7 access to free, confidential mental health and wellbeing support
- An independent culture where your ideas genuinely matter
Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive, exciting workplaces. If you need any reasonable adjustments during the recruitment process, contact us.
Birmingham - Duty Manager - Guest Experience employer: Mission Mars
At Albert's Schloss Birmingham, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional guest experiences and employee growth. As a Duty Manager, you'll enjoy competitive pay, generous bonuses, and access to industry-leading training, all while being part of a team that values your ideas and contributions. With unique perks like 50% off at all Mission Mars venues and a commitment to sustainability, this is an excellent opportunity for those passionate about hospitality in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Birmingham - Duty Manager - Guest Experience
✨Tip Number 1
Get to know the venue! Before your interview, pop into Albert's Schloss and soak up the atmosphere. Chat with staff and guests to understand what makes their experience special. This will not only give you insights but also show your genuine interest in the role.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or resolved guest complaints. Be ready to share these stories during your interview to demonstrate your hands-on approach and problem-solving abilities.
✨Tip Number 3
Show off your passion for hospitality! During your interview, express why creating memorable experiences is important to you. Share any personal anecdotes that highlight your commitment to exceptional service and guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Albert's Schloss team. Don’t miss out on this opportunity!
We think you need these skills to ace Birmingham - Duty Manager - Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest's visit special.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your relevant experience and skills without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Highlight Your Leadership Skills:As a Duty Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated a team or resolved conflicts. We want to know how you lead by example and create a positive atmosphere for both guests and staff.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our culture and what makes Albert's Schloss a great place to work!
How to prepare for a job interview at Mission Mars
✨Know the Venue Inside Out
Before your interview, make sure you research Albert's Schloss thoroughly. Familiarise yourself with their menu, atmosphere, and any recent events or initiatives they've launched. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved guest complaints. Highlight how you fostered a positive environment and improved service standards, as this aligns perfectly with what they're looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and guest service skills. Think of scenarios where you've had to handle difficult situations or feedback. Practising your responses will help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Hospitality
Albert's Schloss values a passion for creating memorable experiences. Be ready to share why you love working in hospitality and how you strive to enhance guest experiences. Your enthusiasm can set you apart from other candidates and demonstrate that you're a great fit for their team.
