At a Glance
- Tasks: Produce accurate quotes and support patients through their financial journey.
- Company: Join HCA UK, a leading healthcare provider with a mission to improve lives.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Flexible working options available after training, with excellent career progression opportunities.
- Why this job: Make a real impact in healthcare while developing your career in a supportive environment.
- Qualifications: Strong interpersonal skills and experience in financial communication are essential.
The predicted salary is between 28860 - 28860 £ per year.
Location: London, 1 London Bridge
Salary: £28,860 per annum
Hours: full time 37.5hrs pw Mon-Fri (opportunity for Hybrid working following completion of training and upskilling)
Shifts: 8-4 or 10-6 rotational shifts
Permanent contract
We are looking for a Specialist Revenue Assurance Officer to join our Quoting team based at 1 London Bridge. Reporting to the Quoting Team Leader, the Revenue Assurance Officer will be responsible for producing accurate quotes and ensuring all enquiries are responded to within the required turnaround times. They will ensure all agreements are issued promptly in readiness for patient admission and will follow up on logged enquiries within 48 hours to capture new business and understand missed opportunities.
The Specialist Revenue Officer will contribute to the success of the wider quoting function by supporting patients with clear guidance throughout their financial journey. They will work collaboratively with the RSCC team, facility colleagues, consultants, medical secretaries, and other internal and external stakeholders to foster strong relationships and deliver a seamless, transparent, and patient-focused experience.
What you'll do:
- Produce accurate and timely self-pay and third-party/co-pay quotes, ensuring fast turnaround and excellent communication.
- Prepare and issue all self-pay admission agreements ahead of patient admission.
- Maintain strong knowledge of pricing tools and processes to create accurate standard and ad-hoc quotes.
- Track and follow up all enquiries to drive conversion, identify opportunities, and support business growth.
- Build strong relationships with consultants and medical secretaries while meeting all RCSS self-pay quoting and conversion KPIs.
What you'll bring:
- Very strong interpersonal skills and demonstrated ability to build relationships and partner with stakeholders up to senior management level.
- Team player and ability to build effective working relationships.
- Working collaboratively (rather than competitively) with others to achieve a common goal.
- Experience of presenting financial information to non-finance professionals.
- Ability to demonstrate high level of enthusiasm and a proactive attitude.
- Demonstrated analytical skills and excellent computer/systems skills with demonstrated spreadsheet and database expertise.
- Demonstrative IT skills within MS Office to include Excel.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Specialist Revenue Assurance Officer you'll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you (Pro Rata).
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Specialist Revenue Assurance Officer-Quotes employer: Mission Hospital
HCA UK is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in the heart of London. With a commitment to career progression through extensive training and development opportunities, alongside a comprehensive benefits package including private healthcare and flexible working arrangements, HCA UK fosters an environment where every team member can thrive while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Revenue Assurance Officer-Quotes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mission Hospital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mission Hospital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Revenue Assurance Officer-Quotes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mission Hospital:Your cover letter is your chance to shine! Tell us why you want to work at Mission Hospital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mission Hospital!
How to prepare for a job interview at Mission Hospital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
