At a Glance
- Tasks: Take charge of collections, manage Direct Debits, and resolve complex disputes.
- Company: Leading UK tech provider in Print, Telecoms, and IT services.
- Benefits: 28 days holiday, birthday off, pension scheme, and flexible hybrid working.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real impact in a visible role during an exciting growth phase.
- Qualifications: 5+ years in B2B credit control and strong Excel skills required.
Location: Ware, SG12
Salary: £30,000 - £35,000
Working Hours: Monday-Friday (Hybrid) 9am-5:30pm
My client is a leading UK technology and services provider delivering specialist Print, Telecoms, and IT Managed Services. Currently navigating an exciting period of growth, they are looking for a sharp, commercially minded Senior Credit Controller to join their team based in Ware.
This isn’t a standard, repetitive collections job. Reporting directly to the Credit Control Manager, you will take full ownership of a high-volume ledger, driving collections, managing the Direct Debit process, and unpicking complex disputes across multi-service accounts.
This is a highly visible role where your hard work actually gets noticed. You’ll need the confidence to manage stakeholders and the commercial awareness to work through intricate contract or legal puzzles that come with major commercial deals.
Key Responsibilities:- Drive proactive collections across your allocated ledger, minimising aged debt and optimising monthly cash flow.
- Ensure prompt, accurate cash allocation and meticulously reconcile unallocated receipts.
- Oversee the end-to-end Direct Debit process, including daily BACS reports, failures, reinstatements, and scheme compliance.
- Log, investigate, and resolve complex queries, partnering with Sales, Operations, and Billing to hold internal stakeholders to timelines.
- Maintain and repair critical customer relationships, balancing assertive debt recovery with a professional approach.
- Monitor credit risk, flag deteriorating accounts with recommendations, and renegotiate structured payment plans when necessary.
- Navigate third-party customer billing portals to submit invoices, track payments, and resolve administrative queries.
- Assist the Credit Control Manager with system automation projects and actively support team KPI and debtor day reduction targets.
- At least 5 years’ experience within a high-volume B2B credit control environment.
- Strong, hands-on knowledge of the Direct Debit process and BACS scheme rules.
- A track record of successfully managing and resolving complex disputes across multiple service lines.
- Proficiency in MS Office (strong Excel skills) and accounting software, ideally Microsoft Dynamics 365 Business Central.
- A background in managed services, telecoms, or IT (this is a significant advantage).
- 28 Days Holiday
- Birthday off
- Pension Scheme
- Flexible hybrid working
- Salary Sacrifice private healthcare, and dental (after probation)
Senior Credit Controller in Ware employer: Mission 4 Recruitment
Join a dynamic and rapidly growing technology and services provider in Ware, where your contributions as a Senior Credit Controller will be recognised and valued. With a flexible hybrid working model, generous holiday allowance, and opportunities for professional development, this role offers a supportive work culture that prioritises employee well-being and growth. Experience the satisfaction of managing complex accounts while enjoying the benefits of a collaborative team environment and a commitment to innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Controller in Ware
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Credit Controller role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their credit control processes and think of examples from your experience that showcase your skills in managing complex disputes and driving collections. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in B2B credit control and your knowledge of Direct Debit processes make you the perfect fit for the role. Confidence is key, so rehearse your answers to common interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Credit Controller in Ware
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Credit Controller role. Highlight your experience in high-volume B2B credit control and any specific achievements that showcase your skills in managing complex disputes and collections.
Showcase Relevant Skills:Don’t forget to emphasise your strong Excel skills and familiarity with accounting software like Microsoft Dynamics 365 Business Central. We want to see how you can bring your technical know-how to the table!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role, focusing on your commercial awareness and ability to manage stakeholder relationships effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It helps us keep everything organised and ensures your application gets to the right people quickly!
How to prepare for a job interview at Mission 4 Recruitment
✨Know Your Numbers
As a Senior Credit Controller, you'll be dealing with high volumes of data. Brush up on your financial metrics and be ready to discuss how you've successfully managed collections in the past. Highlight specific figures or percentages that demonstrate your impact.
✨Master the Direct Debit Process
Since this role involves overseeing the Direct Debit process, make sure you understand the BACS scheme rules inside out. Be prepared to explain how you've handled issues like payment failures or reinstatements in previous roles.
✨Showcase Your Problem-Solving Skills
This isn't just about collecting debts; it's about resolving complex disputes. Think of examples where you've navigated tricky situations with stakeholders. Be ready to discuss your approach to maintaining customer relationships while being assertive.
✨Familiarise Yourself with Their Services
Research the company’s offerings in print, telecoms, and IT managed services. Understanding their business model will help you connect your experience to their needs and show that you're genuinely interested in the role.
