Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the heartbeat of customer operations, managing the entire customer journey.
- Company: Established business in Hatfield with a forward-thinking team.
- Benefits: 23 days holiday, early finishes on Fridays, gym access, and progression opportunities.
- Other info: Self-motivated team players with attention to detail thrive here.
- Why this job: Join a dynamic team where your impact is valued and make things happen.
- Qualifications: Experience in order processing and a confident telephone manner.
The predicted salary is between 25000 - 30000 £ per year.
My client, a well-established business based in Hatfield, is looking for a dynamic Sales Administrator to become the heartbeat of their customer operations. This is a pivotal role where you will "own" the customer journey, taking full responsibility for the entire process from the initial enquiry to final delivery and aftersales care. If you are a proactive professional who thrives on delivering gold-standard service and making things happen, this is a fantastic opportunity to join a forward-thinking team where your impact is truly valued.
Key Responsibilities
- Acting as the first point of contact for new customer enquiries.
- Generating accurate, professional quotes tailored to specific client requirements.
- Converting approved quotes into active orders within internal systems.
- Liaising directly with suppliers to place orders and secure necessary stock.
- Providing consistent updates to customers regarding the status of their orders.
- Managing expectations by communicating lead times, ETAs, and any potential delays.
- Monitoring shipments and obtaining Proof of Delivery (POD) documents.
- Investigating and resolving any logistical issues that may arise during transit.
- Addressing and resolving customer queries via both telephone and email.
- Managing the returns process (RMA) and ensuring aftersales issues are closed out efficiently.
The successful candidate will have:
- A proven track record in order processing and administrative roles within a fast-paced environment.
- A confident telephone manner and the ability to handle customer and supplier queries professionally.
- A self-motivated, "team player" attitude with the drive to take full ownership of the customer journey.
- High attention to detail to ensure all quotes, orders, and data entry are completed without error.
Benefits
- 23 days plus Bank Holidays, rising to 25 after 5 years
- Free on-site parking
- Early finish on Fridays
- Company Pension
- Progression opportunities
- On-site gym
Sales Administrator employer: Mission 4 Recruitment
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Sales Administrator. Highlight your order processing skills and customer service expertise to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about becoming the heartbeat of our customer operations. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. Highlight your experience in order processing and customer service, as we’re looking for someone who can take ownership of the customer journey.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the role. Avoid jargon and focus on what makes you a great fit for us!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mission 4 Recruitment
✨Know the Customer Journey
Familiarise yourself with the entire customer journey as outlined in the job description. Be ready to discuss how you would manage each stage, from initial enquiries to aftersales care. This shows that you understand the role's importance and are prepared to take ownership.
✨Showcase Your Order Processing Skills
Prepare examples from your past experiences where you've successfully handled order processing and administrative tasks. Highlight your attention to detail and how you've ensured accuracy in quotes and orders, as this is crucial for the Sales Administrator role.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly and confidently. Think about how you would handle customer queries and supplier communications, and be ready to role-play scenarios during the interview.
✨Be Proactive and Solution-Oriented
Emphasise your proactive approach to problem-solving. Prepare to discuss a time when you resolved a logistical issue or managed customer expectations effectively. This will illustrate your ability to thrive in a fast-paced environment and deliver gold-standard service.