At a Glance
- Tasks: Drive collections, manage Direct Debits, and resolve complex disputes in a dynamic environment.
- Company: Leading UK tech and services provider with exciting growth opportunities.
- Benefits: 28 days holiday, birthday off, pension scheme, and flexible hybrid working.
- Other info: Join a supportive team focused on innovation and professional growth.
- Why this job: Make a real impact in a visible role while developing your career in finance.
- Qualifications: 5+ years in B2B credit control and strong Excel skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Ware, SG12
Salary: £30,000 - £35,000
Working Hours: Monday‑Friday (Hybrid) 9am‑5:30pm
My client is a leading UK technology and services provider delivering specialist Print, Telecoms, and IT Managed Services. Currently navigating an exciting period of growth, they are looking for a sharp, commercially minded Senior Credit Controller to join their team based in Ware. It isn’t a standard, repetitive collections job. Reporting directly to the Credit Control Manager, you will take full ownership of a high‑volume ledger, driving collections, managing the Direct Debit process, and unpicking complex disputes across multi‑service accounts. This is a highly visible role where your hard work actually gets noticed. You’ll need the confidence to manage stakeholders and the commercial awareness to work through intricate contract or legal puzzles that come with major commercial deals.
Key Responsibilities
- Drive proactive collections across your allocated ledger, minimising aged debt and optimising monthly cash flow.
- Ensure prompt, accurate cash allocation and meticulously reconcile unallocated receipts.
- Oversee the end‑to‑end Direct Debit process, including daily BACS reports, failures, reinstatements, and scheme compliance.
- Log, investigate, and resolve complex queries, partnering with Sales, Operations, and Billing to hold internal stakeholders to timelines.
- Maintain and repair critical customer relationships, balancing assertive debt recovery with a professional approach.
- Monitor credit risk, flag deteriorating accounts with recommendations, and renegotiate structured payment plans when necessary.
- Navigate third‑party customer billing portals to submit invoices, track payments, and resolve administrative queries.
- Assist the Credit Control Manager with system automation projects and actively support team KPI and debtor day reduction targets.
Qualifications
- At least 5 years experience within a high‑volume B2B credit control environment.
- Strong, hands‑on knowledge of the Direct Debit process and BACS scheme rules.
- A track record of successfully managing and resolving complex disputes across multiple service lines.
- Proficiency in MS Office (strong Excel skills) and accounting software, ideally Microsoft Dynamics 365 Business Central.
- A background in managed services, telecoms, or IT (this is a significant advantage).
Benefits
- 28 Days Holiday
- Birthday off
- Pension Scheme
- Flexible hybrid working
- Salary Sacrifice private healthcare and dental (after probation)
Senior Credit Controller in Puckeridge employer: Mission 4 Recruitment
Join a dynamic and innovative technology and services provider in Ware, where your contributions as a Senior Credit Controller will be recognised and valued. With a strong focus on employee growth, you will benefit from a flexible hybrid working environment, generous holiday allowance, and opportunities for professional development within a supportive team culture. This role not only offers competitive remuneration but also the chance to engage with complex challenges in a thriving sector, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Controller in Puckeridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in credit control or finance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Direct Debit process and BACS scheme rules. We want you to showcase your expertise and confidence when discussing complex disputes and stakeholder management.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Credit Controller role. We’re all about making connections and helping you find the right fit, so don’t hesitate to take that step!
We think you need these skills to ace Senior Credit Controller in Puckeridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Credit Controller role. Highlight your experience in high-volume B2B credit control and any specific achievements that showcase your ability to manage complex disputes and collections.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on knowledge of the Direct Debit process and how you've successfully navigated similar challenges in the past.
Showcase Your Skills:Don’t forget to highlight your proficiency in MS Office, especially Excel, and any experience with accounting software like Microsoft Dynamics 365. These skills are crucial for the role, so make them stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Mission 4 Recruitment
✨Know Your Numbers
As a Senior Credit Controller, you'll be dealing with high volumes of data. Brush up on your financial metrics and be ready to discuss how you've successfully managed collections in the past. Highlight specific figures or percentages that demonstrate your impact.
✨Master the Direct Debit Process
Since this role involves overseeing the Direct Debit process, make sure you understand the ins and outs of BACS scheme rules. Be prepared to share examples of how you've navigated challenges in this area and improved cash flow for previous employers.
✨Showcase Your Problem-Solving Skills
You'll need to resolve complex disputes, so think of specific instances where you've tackled tricky issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can manage stakeholder relationships effectively.
✨Familiarise Yourself with the Company
Research the company’s services and recent developments in the tech and managed services sector. Being able to discuss how your experience aligns with their needs will show that you're genuinely interested and ready to contribute to their growth.
