Administrator
We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.
Key Responsibilities
- Build and maintain strong relationships with an established portfolio of business clients.
- Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
- Support Goods In processes and resolve product-related queries.
- Process customer orders from start to finish ensuring accuracy at all times.
- Monitor delivery schedules and liaise with suppliers to update.
- Coordinate returns and credits with accuracy.
- Assist with export compliance documentation alongside the Export Administrator.
- Manage quarantine stock.
- Act as first point of contact for all queries relating to open orders.
- Expedite shipments to maintain operational flow.
About You
- Effective communicator confident working with a variety of stakeholders.
- Collaborative team player.
- Detail‑focused and committed to getting things right first time.
- Highly organised with strong time‑management abilities.
- Proficient in Excel and Word.
- Comfortable working with numbers and producing clear written communication.
What We Offer
- Competitive £33,000 salary
- Company pension
- 22 days' holiday plus Christmas shutdown
