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- Tasks: Manage key accounts and build strong relationships while ensuring customer satisfaction.
- Company: Join a growing, independent group specialising in electronic life safety and security systems.
- Benefits: Enjoy a hybrid work environment, wellness programmes, and a 9-day working fortnight.
- Why this job: Be part of a supportive team focused on operational excellence and personal development.
- Qualifications: 1+ year experience in a similar role with strong organisational and IT skills required.
- Other info: Only shortlisted candidates will be contacted; applications retained for future opportunities.
The predicted salary is between 28800 - 48000 £ per year.
An exciting opportunity for a driven individual looking to join an ambitious and growing business. You will become part of an established and successful organisation as a Key Account Manager within the operations team. My client is an independently owned group of established businesses specializing in designing, installing, maintaining, and monitoring electronic life safety and security systems. They are committed to operational excellence by empowering and developing talented staff in a friendly and supportive environment.
Key Responsibilities:
- Be the primary contact for top accounts, building strong relationships with key personnel.
- Partner with the sales team to deliver exceptional customer experiences.
- Respond promptly to emails and calls to meet service KPIs and ensure customer satisfaction.
- Schedule work efficiently, meeting industry response times and internal KPIs.
- Collaborate with Customer Success to optimise engineering resource allocation.
- Manage job sheets through a streamlined process, ensuring timely review, action, closure, and invoicing.
- Use third-party software to review daily jobs, update schedules, respond to messages, and upload job sheets.
Candidate Requirements:
- At least 1 year of experience in a similar role.
- Exceptional organisational skills.
- Strong IT skills, including proficiency in Microsoft Applications.
- Knowledge of CRM systems and third-party software is advantageous.
- Monday – Friday schedule.
- 9-day working fortnight.
- Hybrid remote working environment.
- Wellness & Employee Assistance Programme.
Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear within 7 days, please consider your application unsuccessful. We will retain your details for future opportunities.
Key Account Manager – Hybrid/Remote employer: Mission 4 Recruitment
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager – Hybrid/Remote
✨Tip Number 1
Research the company thoroughly before your interview. Understand their products, services, and values, especially in the electronic life safety and security systems sector. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Key Account Manager role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your organisational skills and ability to manage key accounts effectively. Be ready to discuss how you've built relationships and delivered exceptional customer experiences in previous roles.
✨Tip Number 4
Familiarise yourself with CRM systems and any third-party software mentioned in the job description. If possible, take a short online course or tutorial to brush up on these tools, as demonstrating your proficiency can set you apart from other candidates.
We think you need these skills to ace Key Account Manager – Hybrid/Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Key Account Manager. Focus on your organisational skills and any experience with CRM systems or third-party software, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples from your past roles that demonstrate your success in similar positions.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly your proficiency in Microsoft Applications. If you have experience with job scheduling or managing job sheets, be sure to include that as well.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Mission 4 Recruitment
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent projects. This will not only help you understand their culture but also allow you to tailor your answers to align with their goals.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and ability to build relationships.
✨Showcase Your IT Skills
Since strong IT skills are a requirement, be ready to discuss your experience with Microsoft Applications and any CRM systems you've used. Consider bringing examples of how you've effectively utilised these tools in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company's approach to customer satisfaction, or how they measure success in the Key Account Manager role. This shows your genuine interest in the position.
